[Resolved]  Airtel Digital TV — Activation not done even after 2 days of installation

Address:Pune, Maharashtra

@Digital tv,

I had purchased HD+ online from airtel website (transaction ref no :[protected].

Customer id : [protected] (Transid 545220) .

the digital was installed on saturday 9th feb 2013, 12:30 PM. But it is not activated yet. Error code 6 is displayed.
I tried to call customer care but no one bothered to get this solved . I was told that it will be activated in 45mins but it has more than 24hours yet it is not activated.

Either cancel digital tv connection and refund the 2290/- INR. or activate the connection with immediate effect.

I am very annoyed with the answers i was getting from customer care because customer care and sales team both were playing Ball game without bothering customer sentiments ,

Regards
Nagesh
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Oct 15, 2016
Complaint marked as Resolved 
Verified Support
Feb 12, 2013
Airtel Customer Care's response
Namaste Nagesh,

This is to inform you that your concern listed on 11 feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Verified Support
Feb 22, 2013
Airtel Customer Care's response
Namaste Nagesh,

We would like to inform you that your concern listed 11 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Complaint comments 

Comments

AIRTEL DIGITAL TV — NOT YET ACTIVATED

i have bought airtel digital tv on thursday and it's set top box was installed on friday. But it has not been activated till now{4 days}.I have called several times, registered a complaint, each time they promised me to send an engineer but no body ever visited. MY COMPLAINT NO: 1244765 & CUSTMOR ID:[protected]

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