[Resolved] Airtel Digital TV — Removing your favorite channel | |||
I am having Air tel Digital TV connection since 4 years with customer ID: [protected]. Recenty few days back suddenly my favorite channel (No. 529- ABN Andrha Jyothi) was deleted from the Digital TV network. I have contacted customer care but no reason was given to me. I have choosen Digital TV bacause of required channels are available in the service. My complaint is to reinstate the afore said channel in the network. Name: Murali Shavukari Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Please reinstate the channel immediately. This is not prpoer on Airtel
Reply
Consumer ID: [protected]
My compliant is pending since long time.
There has been no action from Airtel regarding removal of ABN channel (529)
I lodged a complaint on Feb 25 and one representative called me next day and confirmed the problem but closed the compliant without my consent.This amounts to misbehavior by the representative and could lead to serious action from the customer.
Airtel has no business to remove channels at their will without the consent of the customer. Such action could be treated as cheating. This channel was being aired since more than an year. No feed back was collected from me before the removal.
I request Airtel to take immediate action and restore the channel immediately
My compliant is pending since long time.
There has been no action from Airtel regarding removal of ABN channel (529)
I lodged a complaint on Feb 25 and one representative called me next day and confirmed the problem but closed the compliant without my consent.This amounts to misbehavior by the representative and could lead to serious action from the customer.
Airtel has no business to remove channels at their will without the consent of the customer. Such action could be treated as cheating. This channel was being aired since more than an year. No feed back was collected from me before the removal.
I request Airtel to take immediate action and restore the channel immediately
Seriously we are also missing this channel. And customer care is not giving proper response that when they are giving back this channel. And mostly i want to know the reason why it has been removed with out consent from customers.
It's really pathetic we missed "Dhamunna channel" & very good news channel. Insted of this they should remove SAKSHI or NTV or TV5, no use of it and these are totally self dabba channels.
I have called to customer care so many times, it' will up soon but not result as of now.
I have called to customer care so many times, it' will up soon but not result as of now.
[protected] is my customer id..I'm one of the above dissatisfied customers of Airtel for the same reason. It feels like I'm being cheated if they remove channels at will without the consent of the existing users. This has been 3rd different experience with Airtel (2 mobile connections in the past and DTH now) that they cheat on customers after they pay for the service. Looks like they take customers for granted and not care for them anymore after getting the customer and money. They are missing the logic that a consumer can choose to go out and be a bad "word of mouth" publicity. It's a shame that they cannot accommodate the most popular news channel of the region that too a free one.
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