[Resolved] Airtel Digital TV — No proper customer support | |||
My Airtel DigitalTV customer ID is[protected]. I receive a message that the battery of remote is low. Then I put everready batteries in it. But the remote was just showing red light and was not operating. Then I contacted customer care executive he asked me to used AAA batteries. But even after using AAA batteries the remote is not working. So I called customer care executive he/she told me that the engineer will come to my home. When for 3 days no engineer came i again contacted customer care executive. Then he told me that I should go to nearest dealer and he will replaced the remote for Rs. 150/- and suddenly the call was cut. When I go to the nearest dealer he first exchange the batteries of the remote to the one he has then told me that my remote is not working and I will have to pay Rs. 350/-. Then I again contact customer care executive he told me to contact the regional office number on [protected]. That number used to be busy always. Fortunately I managed to contact on the number once. He told me that I will get the remote replace for Rs. 150/- But suddenly I receive "Jya Airtel numbershi tumhala sampark karayacha ahe to sadhya band ahe and blah blah blah" When I used to talk to customer care executive sometimes they say "Kya aap muze sun pa rahe hai kya aap muze sun pa rahe hai". When I told them that yes I am able to listen they cut the call. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Airtel DTH — No proper customer service
Airtel is the most horrible DTH service. Customer care is horrible. these are the issues:1. I changed my location and my new location is around 500 mts from my old building. I tried the customer care several times but it was not reachable. Looks like they are more busy then the Prime minister of India.
2. After attempts over 2-3 days, I got through one . He started speaking in a weird humorous way cracking jokes on my query.
3. He took my request and sent me and sms with an id and told that engineer will come next day 10 am. However to my surprise, I got another sms in an hour or so from Airtel with the same id and said that Complain has been Resolved !.
4. I waited till next day 10 am at home leaving office work pending only to find that the engineer did not turn up. The phone number provided in the SMS was invalid.
5. I called up Airtel CC again, he again scheduled a new slot at 11 am. Again the engineer did not turn up.
Such is the pathetic service of Airtel DTH. You can visit the link below to read more reviews about Airtel DTH that are flooded with bad words:
link : http://www.mouthshut.com/product-reviews/Airtel-DTH[protected]
Requesting all readers of this article to please stop opting for Airtel DTH.
AIRTEL DTH HD — no engineering support
given below is a copy of email i wrote to airteldthi am an airtel dth customer for past 15 months
CUSTOMER ID: [protected]
on 11 aug 11 my tv started showing an error code SM2
i contacted your customer care and they said it was an installation error and asked me to keep the settop box on for another half an hour and problem will be resolved
the tv services started after half an hour to disappear again and SM 2 error code was shown
this process repested 6-7 times till i was told that since i had a HDDTH reciever i need to shift to a new satellite link to keep tv services
i lodged a fresh complaint on 17/18 aug 11
engineer reported on 18 aug 11 ( name mohammed, mobile no [protected]) and said he could not rectify the problem and left with the assurance that he will send somebody, however noone came to visit
again a fresh complaint was lodged and engineer reported on 20 aug 11, he opened the dish and as there was no electricity at that point of time, promised to return in an hour ( gave his moble no, [protected], name muzamil ) but he never returned on 20 aug. on 21 aug i gave a call to him and he promised to visit but did not. on 22 aug i gave him a call but said he could not attend to it.
on 22 aug around 1100 h i called up customer care and they gave me a slot of 1600h on 22 aug 11for engineer visit, and also registered a complaint against engineering support. however she asked me the details of the engineer who visited me and asked me to call again. again called customer support on 22 aug 11 at 1115 h approx and this time again they said complaint was registered.
nobody reported yet again to rectify the problem. at 1700h i called up a customer care executive who said that no such complaint was registered and asked me to register a fresh complaint. when i asked him to put a senior on line he DISCONNECTED the phone ( i believe customercare are no supposed to do that)
i called up yet again at around 1715h and asked for a supervisor to speak to me, after a long discussion and wait of ten mins or more i could speak to someone who claimed he was the senior on floor. he confirmed that my previous complaints have not been registered. lodged a fresh complaint for engineer visit and gave me an appointment of 24 aug 11 at 1700h. however he said he could not do anything for the visit scheduled on 22aug11 1600h to materialize and when asked if i could be reimbursed damges for non availability of tv services and the talktime spent on conversing with your customercare, he balatantly refused and told me it was my fault only that i did not register the complaint correctly.
My Airtel Digital TV ID number is [protected]. I want to register my new number [protected], my old number was [protected]. When ever I recharged my account I never get a message from the Airtel Digital TV or even when my Airtel digital TV account is almost to be over. So, I request to always send a message to my number whenever my account is recharged or getting over.
Name – Rajesh Kumar
Customer Id – [protected],
No channels are displayed since last many days and no action is taken even after repeated complaints. Now when we call to complain the customer care executive is disconnecting the calls, after repeated reminders till date no body come, however, I have called many time to airtel customer care executive & try to talking with senior person they are not transferring call to them & disconnecting the phone to saying that the senior persons are busy. I want to know to whom they working, only for customer then why they are not ready to talk customer on their problem.
Now I am totally fed-up with Airtel's horrible service & now decided if my problem is not resolve by today, will closed airtel connection.
I hope now at least this issue with be resolved.
Customer Id – [protected],
No channels are displayed since last many days and no action is taken even after repeated complaints. Now when we call to complain the customer care executive is disconnecting the calls, after repeated reminders till date no body come, however, I have called many time to airtel customer care executive & try to talking with senior person they are not transferring call to them & disconnecting the phone to saying that the senior persons are busy. I want to know to whom they working, only for customer then why they are not ready to talk customer on their problem.
Now I am totally fed-up with Airtel's horrible service & now decided if my problem is not resolve by today, will closed airtel connection.
I hope now at least this issue with be resolved.
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Airtel Digital — remote not working so not able to use the remote
set box remote of airtel digital tv is not working so facing lot o problems while using the remoteplz kindly do the same