[Resolved] Airtel Digital TV — bad service & refund of cash | |||
from asif ahamed a 22/300 town hall road perintalmanna -679322,malappuram dist kerala ph [protected] email id: [protected]@yahoo.com to indian consumer compliants form india ref: customer id is [protected], transaction id [protected] ref got from dtch compliants after registration:02400003 ,DT[protected] ,DT[protected],DT[protected],DT[protected],DT[protected],DT[protected] sir /madam , with ref to above ; i had taken an new airtel dth hd connection on 14/10/12( online) on the basis of good quality of serivce. within hrs after talking new connection , the qualitity of service were very badly reflected then & there & upto this date filing compliant. below are the summerised details of complaint 1, after buying online on 14/10/2012 at 14.00hrs , there was no any response whn they ill come fitting .i had asked them come nxt day moring . only after myself calling @ 12.oopm next day, the people from local office came to install by 4pm. due the very bad communication between the company & local dtch dealer , i had to waste one day waiting without doing my work at shop 2, i had paid 2890 rs. i had asked for transperent account statment for which particulars of the money have been accounted .more over there was offer 250rs cash back offer to be credited back to my main account. they didint credit it to my account & they give an improper response. 3,stp box had three stickers of same serial nos of one & others with 3 stickers stuck on it 4A, on nov 29th 2012 i have recharged for 1 st time after installation. >the validity of account should expire on 29/12/2012. it got expired on 17th dec 2012. 5, new hd setup box have recording option with remote . whn i had asked them to activate the recording faclity , they told me that i had to purchase new remote free of cost from local office . when i had gone to office,they told me it chargable. followed by that i called the call centre & reply was not satisfactory 6, i hav again recharged the dth from dec to jan for which i had paid foll amount & they cut two hd channels ( 15 hd channels are there in package).more over whn i had asked them to activate on channel, they ill b activating some other channels that i havent asked them to do so 7, when i receive sms for monthly subscrption ( ulta hd 1month pack ) amountto be paid is different from what i hear from call centre for montly subscription charges 8, with myself terrebly fadup with the serivce i told them that i want to terminate connection & asked them for refund of rs 2890. on returning back the amount,i told them that ill b giving the stepup box & other items . unforunatly i had received the email stating that they wont give back the amount & i had to give the stuffs . 9, nearly for one & half months, every day i used to receive an auto reply message "we have received the ur compilant & ill respond soon 10, seven days before activation expires, every day i used to get the message " pay soon to enjoy continoued service ". i had asked them not to repeat serval times . regards asif ahamed a Was this information helpful? | |||
Oct 25, 2016 Complaint marked as Resolved Verified Support Jan 23, 2013 Airtel Customer Care's response Namaste(asif ahamed a), We would like to inform you that your concern listed 19 Jan. 2013, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
3 Comments | |||
Comments
Airtel DTH — Improper service
Hi This is AniketMy Airtel DTH ID: [protected]
Registered no: [protected]
I have purchased Airtel HD set top box. At the time of purchasing it I have been told that I will get to HD channel free of cost for first 3 months. I am unable to see any channel (HD). After contcting airtel customer care I have been told that I will have to pay extra money. I agreed to that but it seems engineer has to come to my premises for some configuration due to migration of satellite.
I have been following this from 5-7 days but only getting false promises from executive that the Enginner will come within 48 hr. Nobody has visited my place till date.
I have also raised this issue with their superior but it did not progressed.
Need solution
Dear Rakesh Ranga,
Even after your reply on earlier comment, I dont see any progress on this issues.
This is really pathetic. Please take back the set top box and return my money.
I would like to change ny service provider.
Aniket
Even after your reply on earlier comment, I dont see any progress on this issues.
This is really pathetic. Please take back the set top box and return my money.
I would like to change ny service provider.
Aniket
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Airtel Digital (DTH) — Improper service
We have taken a DTH connection from Airtel Digital last year with South Ultra pack free for 6 months. After the free subscription period of 6 months is over, I have renewed the subscription for a year. After this we have started facing problems with respect to reception of channels. All the general entertainment, movie and sports channels were not coming. We have complained a number of times by calling the call centre as well as put a mail dated 22nd March on [protected]@airtel.in. Until now I have got no reply for the mail (except for an auto reply saying that I will get a revert on the mail soon).One more problem is that when an airtel mobile is used near the Set-top-box, the reception of the signal gets disturbed (very similar to what happens when rain comes). I have called up the call centre to ask for a solution, the executive said that there is no solution for the problem and that I have to change either the DTH connection or the mobile connection.