[Resolved] Airtel Digital TV — Money refund for failed Transaction

Deepa Chatriki

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi,

My name is Deepa Chatriki and my AIRTEL Digital TV Customer ID is as follows,

Cust ID: [protected]

I ordered the Airtel digital TV online on 14 Feb 2010 through below website.
http://www.airtel.in/wps/wcm/connect/DTH/bharti+dth/getdigital/dth-pg-getdigital

While ordering online First 3 transactions I made the website said the transaction was not successful but the money was deducted from my bank account.
Fourth time it was successful and the Transaction ID for that is as below.

Transaction ID : 354736.

After that I got a call from AIRTEL saying they have received amount for 4 connections and if i required 4 connections. This shows AIRTEL has received money ie 2590 * 4.
I explained them what went wrong with the website.They assured me the money for 3 transaction will be sent to me as a check. As of now I have received 2 checks worth Rs.2590 and I have been waiting for one more check.
I have called customer Care 6 times after that and each time they assured me that concerned person will give me a call back in next 24 Hrs which never happened.

I lost money because AIRTEL website had some problem but there is no sense of responsibility from their side to pay me back my money which was lost because of their mistake. Each time i follow-up no one replies back.

Its been more than a month I am going through this trouble where was a mistake from them not mine because of some problem with their website.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

saurabhsanofi

from Mumbai, Maharashtra

Airtel Digital DTH — No Refund of Money

Dear Sir,

I have applied for Airtel DTH on 02/04/10 (Account no [protected]) & Rs 1000 got deducted from my account. Since service was not received for same, money should be immediately refunded

I want refund of my money at earliest.

simontrust2003

from Anand, Gujarat

AIRTEL DIGITAL HD — WRONG TRANSACTION

Respected Sir,
myself simon from Dehradun. i have a very serious transaction problem which is created by your sales and technical department. i did 100times of complains but i got result zero. please solve my problem otherwise i have another way except to go consumer court.

This all story begin from 11th Aug 2010. that day i got a call from 12148 related HD set top box they asking me to change my old normal set top box from normal to HD set top box so that i was agree for it and i did a payment of Rs2265 via my HDFC CREDIT CARD ([protected] ). Same time your 1248costumer care assistant ( VISHAL) gave me a amount transaction No#10238521 also i got a conformation massage from my bank HDFC that your transaction is complected i got also E mail statement from HDFC. this is all done that day.

Next day 12th Aug 2010 i recharge my digital TV account ( [protected] ) from easy recharge of Rs2000. then in afternoon i did the call 12150 for an quarry about when they are come to change and upgrade my normal settop box to HD set top box. they replied me that may be today or tomorrow the installation team will sure change the set top box. and as said they came on 13th Aug 2010 and replaced my set top box from normal to HD set top box. but 12150 made a big mistake they deduct my Rs2000 from my Airtel digitel TV account. when i called 12150 and asked why the deduct my Rs2000 from my digital tv account they replied me this is all because you apply hear to change your set top box from normal to HD set top box.

I told 12150 costumer care that i alread payed 2265 in 1248 coustumer care for changing my set top box and why you diduct my 2000 from my digital tv account then 12150 coustumer care replyed me that we dont have any information that you payed any amount in 1248 coustumer care and we diduct your Rs2000 because of your new HD set top box.

Sir i did thousands of call to 12150 coustumer care and 12148 coustumer care but i dont get any good result. please i hope that this written mail will help me to any reply soon. and i got my 2265 amount back.

My Personal Detail

Name : Simon Joseph
Father Name : Roshan lal
Airtel Digitel Custumer ID : [protected]
HDFC Cradit Card No : [protected]
Cradit Card Trangaction No : 10238521
Contact Address : Brahmanwala (near mandir), Ruchipura, P.O Majra, Dehradun-248001. Uttrakhand INDIA