[Resolved] Airtel Digital TV — Digital box not working | |||
Its been 1.2 years im using the Air tel Digital TV. The box stopped working from last 12 days and i raised the complaint 10 days back. The funny part is if you call customer care no one will attend the call. I got a call after 3 days and i gave the complaint and thy provided me with a case number. Its been another 7 days im doing the follow ups with engineers and fell to **** thm. As the response is pathetic. I have given my address details and case number to the same engineer more than 6 times. He dont have a data base neither he dont know what the complaint is. Excuses are like leave applications...I dont have digital box in stock..i dont have screws to tighten...wat d **** ? ... I have decided to cancel this **** for ever and never will use Airtel in my lifespan. Anyone who have the power to raise this kind of issues...pls react against them. Thank you Vineeth Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I've had similar experience. https://www.consumercomplaints.in/my-complaints.htmlairtel-c557427.html
Airtel makes money not only by way of subscription charges but also by way of installing pathetic hardware that self-explodes every few months.
Sending emails to them is like talking to bots. The calls made to customer support never let you talk to what might be a human.
Airtel makes money not only by way of subscription charges but also by way of installing pathetic hardware that self-explodes every few months.
Sending emails to them is like talking to bots. The calls made to customer support never let you talk to what might be a human.
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My customer ID is [protected]. I am also facing the same problem. Many channels like AXN, Zee Cafe, Filmy, VH1 Music, ETC Music, CNN-IBN to name a few have the same error--"ERROR 2: Inserted view card is not an Airtel view card or it may not be inserted properly. Please insert a valid viewing card correctly again. ".
On calling customer care they told me that i will have to pay for the "service" of the engineer as well as for a new card as there is problem with my card. What i don't understand is that Airtel provided me with this card and its just 1 year 1 month old, why should i be paying for their faulty equipment? Who will pay me back the money for not getting these channels for all these days?
Even my DTH has a problem that it takes around 1.5 hrs to switch on. I had a similar problem 6 months back and now I am facing the same issue again. The service engineer came to my house and replaced the settop box without even checking the old one. After that he tells me that I don't have sufficient balance. I told him that I had about 320 in my account. He told me to recharge so that he can proceed with the swap. On asking him why I need to recharge when I have in access of 300, he tells me that 450 Rs will be charged for replacing the set top box. What was astonishing is that he was replacing with an OLD STB and the warranty for the same is just 3 months. And if something goes wrong again I need to shell out another 450.
I can see there are many people facing similar problems with Airtel DTH. It looks like they just want to mint money by their so called "service" with their below par electronic equipment. 2 replacements in 1 year for a STB clearly shows the quality of STB.
Customer care and service engineer are both very rude and they don't care about customer satisfaction. I got a sms stating that my complaint is "resolved" when the service engineer was having an argument with me!!
I have spoken to customer care to try to solve my problem. But all i get is another complaint No 7434103. To lodge my complaint I had to speak to customer care for 50 mins. I have spoken to following people today 28th April : Sunaina- senior executive, Koel - manager.
Any new person looking to buy a DTH connection please learn from my mistake and save your hard earned cash!!.
I will definitely not recommend it to anyone and I am hoping that consumer forums can help me else I will have to pursue legal route against Airtel DTH as I am tired of the blackmail that if I want the service I need to pay for "service" visits, when all they is do is replace their faulty equipment and deduct the amount directly from the account without informing the customer.
Rahul