[Resolved]  Airtel Digital TV — Customer Harassment for 9 months

Address:

Bangalore, Karnataka

Airtel DTH complaint
I have a DVR connection and a normal connection.
Last year in on 12th Mar. ’11 I had asked for the connection to be temporary suspended for 6 months from the 30th of Mar ‘11
On the 30th Apr ’11 I got a msg that my balance was zero. When I called back I got to know that you’ll were still deducting a daily charge even though the call was registered. I was promised a refund of Rs. 325.
Also I had registered another complaint that the Rs 250 cash back for the DVR connection was not given to me till date and was promised a total of 325+250=575 Rs.
I followed up in May June, Aug ‘11 and on the 11th of Feb’12 and till date the money has not been refunded.
In May ‘11 I spoke to the customer care (CC) executive for 35 mins and was then called back by the backend person to confirm the details of my claims. I spoke to him for 1.5 hrs and he agreed to refund the money to me in a week’s time.
In June I spoke to another executive for 20 mins explaining the whole thing and she promised to get the refund done. And it is still not done till date.
In Aug I called once again and after explaining the whole details, the lady executive in CC had the audacity to tell me that what I was claiming for was not true and how do we know you did not use the TV. After a 30 mins discussion she agreed that my inputs were correct but had to talk to her supervisor and till date has not come back.
On the 11th of Feb’12 I called the CC and the person refused to log a call and give me a ref no but said that the backend person would call me in 2 hrs. After a lot of insistence from my side to get a ref no he still refused to give me a ref no. Even though I told him that I did not get responses from your team for all the earlier calls.
Today I spoke to Raj for 10 mins an explained the problem to him and he put me on hold for 5 mins and did not call back. I then spoke to Sridhar and asked him to connect me to Raj since I was already talking to him. He could not and nor was there a call registered. After talking to Sridhar for close to 20 mins who was taking down my complaints and after telling him everything the call was disconnected. (I feel that the calls are being disconnected purposefully to avoid taking the complaint). I then called back and asked Sanjay to connect me to Sridhar he said that it is not possible and that Sridhar has not registered anything even though I spoke to him for close 20 mins.
One no one has any references of all the calls I have made till date which means we are just talking to the walls and Airtel is taking us for a big ride.
Two, a complaint logged half way is not being logged and a reference no is not being given.
I need to know if I am getting a refund and also why my calls are not registered.