[Resolved]  Airtel Digital TV — Settop Box Not Replaced

Address:

Kutch, Gujarat

Customer ID : [protected]

Complained by me for Digital Box Change on[protected]
Resolution by Airtel Customer Care : Technician will visit on[protected]
Result : No one visits

Complained by me for Digital Box Change again on[protected]
Resolution by Airtel Care : Technician will visit[protected] before 2 pm. Also confirmed by Airtel Customer Care if this time he does not come will not charge you .
Result : No one comes

Complained by me for Digital Box Change again on[protected]
Resolution by Airtel : Customer Care had not logged my complaint previously & simply said that technician will visit . Again complaint logged & Technician will visit on[protected] before 2 pm . I talked with customer care team & wanted the same to happen asap . Was confirmed technical will visit on[protected] before end of day.
Result : No one visits

Technical staff come on[protected] that to after 4 pm after giving him 10-20 call repeatedly.

I have been really have a hard time getting the box replaced even though I am paying Rs.350 . Also I was guaranteed that I would get remote + set top box . But in end I got only set top box in 350 Rs I paid .

Technical Staff No : [protected] - Location Bhuj Kutch . Call is never picked up & if called repeatedly switches off the phone .

In such a high competition market this is what Airtel does to its customer . Hope this mail reaches the desk of Sunil Bharti Mittal . Really admire the person & services o Airtel . I am loyal customer of Airtel since 9 years when you launched telecom .


As on date my TV is showing errors & I am fed up .