[Resolved] Airtel Digital TV — Free top up charged without intimation

[Resolved] Airtel Digital TV — Free top up charged without intimation

U Upendra Valera from Pune, Maharashtra

My cutomer Id : [protected] 1) I received the call from Airtel Digital TV for negative balance. I checked my account details in 2) I called up customer care no. The Customer Case executive told me following details. When I purchased the digital TV STB with one year subscription at that time the 10 rupees of Punjabi top up free for three months was been subscribed on 12-April-2009 by dealer. That three months have been completed on 11-July-2009 and there have been passed four days for that they have charged to my account. Customer Case executive had taken my request for cancellation for that free subscription the Order no is 4348936 and told me that I have to recharge at least 50 rupees otherwise my account would be suspended after seven days. My compliant is that I haven't subscribed after free period and no one from Airtel digital TV has intimated me. According to TRAI rule when any service has been charged after provided free period, the Operator should intimate the customer or stops the service. Airtel digital TV hasn't followed any one. So why should I pay for top up that I haven’t subscribed upfront. It was the fault of Digital TV. So My request to Airtel digital TV is that the charged should be reverted back. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

ashishkumars patel

from Pune, Maharashtra

AIRTEL DIGITAL TV — extra charges

i have charges extra more than one month ...due to the irresponsibity aritel digital tv ..please take nessarary action against this company thank you...

Vasantharaj

from Pune, Maharashtra

AirTel — charging without subscription

hi,
I am getting cricket alerts without subscribing it. i m charged Rs.3 per sms i receive from 5454203.
i dono how i can stop it..

Paul

from Thiruvananthapuram, Kerala

I recieved a messege yesterday that says:-

Thank you for subscribing to SUB CSCORE. For 1st time user enjoy free alerts for 2 days. Enjoy the Airtel Service. To deactivate sms UNSUB CSCORE to 55383.

Strange, as I have no interest in cricket (sorry guys) nor did I ever subscribe. A few other people I know have also been 'SUBSCRIBED' to this service without asking. Daylight robbery or what?

Paul

vipinvijay

from Bengaluru, Karnataka

Hi,
I had taken GPRS service plan [protected]@month from airtel.In feb,2011 when my account was not having sufficient balance (98rs.) in that case they automatically deducted with lower plan which was of 60 rs without any prior intimation. I called 3-4 times for the same issue but they did not lodge any complain for this. |n my last conversation I asked them that is their any written policy for it then the concerned denied for it and when i asked them regarding intimation (phone /message) for this then he was telling like "GIVE US PROOF FOR THIS"...

Now please let me know how will I take back my money as they are not ready for it.

And after that I again took plan for 98 Rs. still they are deducting 60 Rs. I have message for this.

Please check the no. on which they are deducting money : [protected]

Regards
Vipin Vijay
Contact No. -[protected]

mianabbas

AirTel — charged without intimation

hi,my mobile no is[protected]..i had switched to postpaid from prepaid previously...this month is am getting a bill of 8500..on enquiry i am been told that i have 7000 from net usage,further 1500 for calls.calls i agree but internet i totally dont agree..i have a plan of 299 per month but my credit limit is 2000 how come i get a bill of 8000 without any intimation..