[Resolved]  Airtel Digital TV — SET TOP BOX DEFECT

My customer id is [protected]. I am not getting any video signal (except DD-Channels) since 7th of this month.
I lodged a complain (Complain No[protected] on 13th of October.And today is 19th of October and its 9:00 PM.

I would like to bring in notice that your engineer's visit was scheduled on following days-

1- 13th Oct -1:30 PM- No one came and i contacted to customer care and it was said that Engineer will come on 14th 9:00 AM
2- 14th Oct- 9:00 AM -No one came and i contacted to customer care and it was said that Engineer will come on 15th-2:00 PM
3- 15th Oct-2:00 PM -No one came and i contacted to customer care and it was said that Engineer will come on 16 th -By 6:00 PM
4- 16th Oct-11:00 AM -No one came and i contacted to customer care and it was said that Engineer will come in next 2 hours
5- 17th Oct- Due to Diwali i could not call.
6-18th Oct, at 11:00 AM i got a message complain 1214106 is resolved.

Now i would like to ask you few question-

1-Still i am facing the same problem then how this problem was resolved
2-Whenever i call i get a different answer from your Executive, -few of these are
-Sir, your cell was not reachable while i had given two numbers and i was available all the time at my home as i had taken leave only for this work..
When i asked them to transfer my call they keep me waiting 30 mins all the time.
3-When i called just after 1 hour and asked why not your Engineer came, i got
response, that there was no power at your room as per engineers feedback.
How can he give the feedback when he never visited.And i have inverter at my room.
4-Last time luckily i talked to one senior person and the very funny thing was that
he accepted that sir, our status shows that Engineers were not available so they
could not visit so we are sorry.

Now i would like to know when no one visited then how i get the response that Engineer
came at my home and gave feedback.

What is the minimum time to resolve a issue, its my 7th day after complain.

Is there any hierarchy in Airtel ? All the customer care executives says that i can not
forward your call to our senior as i am the only senior.

Is there any service center or shop of Airtel DTH where you can meet so that i can throw your
STB and Dish on your mouth.

When you will ask why not my problem resolved, they have straight answer i can not help.

Then who will help me???

Why are you wasting any one's money and time.

At least try to keep sufficient people to attend the call, just check how much time its take to connect a call.

And final request, if you can not resolve the problem then just take away your STB and all.

Final word the 'Worst after sales service".

Good Bye

Hello All,

I got a new reply as i always get whenever i make a call, now they said there is no supervisor on the floor and they disconnected my call and promised that there engineer will visit at my place in 24hours.

And you know again no body came and i wasted my 1 hr . to call the IRESPONSIBLE/PATHETIC/WORST
customer care.

If will ask your problem they do not have answer and just they cut the call at their wish.

One thing is good when you will write a mail to them, you will get a immediate response but that is auto generated (that saya thankyou for writing us) and after that god knows when they will reply.

Good Bye!
Saurabh Tiwari