Airtel Digital TV — Charges for services without consent

Airtel Digital TV — Charges for services without consent

S Shyam Umale from Pune, Maharashtra

I am a subscriber of Airtel Digital TV , I got a plan initially with the set of box which lasted for three months i.e. till 14th Oct 2009. I was out of station from 15th Oct so I did not rechage my account. But as a part of there services they gave a grace perid without my permission , when I tried to get my account recharge I came to know that I was charged Rs. 80 for this grace period. When I tried to get a clarification from Airtel Customer Care I got reply that it is a company policy . Kindly take this complain as the charges levied to me are without my consent Thanks Was this information helpful? No (0) Yes (0)

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J P saini

from Pune, Maharashtra

I am your digital tv cutomer, cus id. [protected]. i have pressed 1 for taking it as language but it was deducted for adding TEN i complaint to CC on same day 25/07/10 they say now it is deducted it will be dicontinue from next month. i was suprprised when see on 06/10/10 that TEN was still on on my TV. i called call center they have discontinue. But i was already charged for more than two month . pl arrange to refund the same.
its also requested that the way in which your are forcing on IVRS to press 1 or 2 to continue and than charging for adding TEN is in- correct and falls under cheating way to deal with the customer. pl refund my unwanted charge as it is clear that i donot use TEN and option on IVRS as per rule after taking cofirmation only suscriber should be add on VAS.

J P Saini
DE(Mob) BSNL Bhavani peth Pune
[protected]