[Resolved]  Airtel Digital TV — Account Recharge

On 10th Jan, 2010 I had called to recharge my existing NORTH MEGA pack. The person on the other side of the phone suggested yearly renewal of Rs 3035/- as it has a savings of Rs 550/-. On my asking whether the list of channels change, he assured it would not. I followed his instructions and yesterday evening recharged my account as current account expires on 24th Jan 2010.

Since the next day after renewal I am not getting ZEE Cafe. I have already made numerous calls to their customer care and escalated to Nodal office. This is the final response:

On 20-Jan-10 4:37 PM, dthnodal.[protected]@airtel.in wrote:

Dear Mr. Anirban

Thank you for writing to Airtel digital TV.

This is with reference to your e-mail regarding channel issue of Airtel digital TV.

Please accept our apologies for the inconvenience faced by you.
We have alreadyinformed you that we have checked our record and found that during your conversation with our customer care executive there was no any discussion with executive regarding zee café channels also we have already informed you that in mega dec-09 standard package zee café channel is not available. also would like to inform you that channel line up and price of each pack is subject to change without any prior notice and is available in select cities for a limited period.
Your Nodal Complaint no is : 40644182
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Assuring you the best of our services,
Regards
Nodal Officer
Airtel digital TV
PS: In case you require any further assistance, please:
- Email us at dthnodal.[protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)

I feel cheated and mislead. My payment was subject to the fact that nothing changes with my current list of channels but clearly I was duped.

Regards,
Anirban Maiti