[Resolved]  Airtel Digital TV — Changing Plan without info

Hi Sir,

This is My concern regarding Your Sales Department and Your Coustomer Care Department.

On 10th Feb 2010 My Father Received a call from Your Sales department(female) asking about Me that Is I m talking to Mr Gaurav.(on Cell no.[protected]) this Is my Father Phone which is Registered with Airtel Digital TV.My father replied that he is not at Home then she replied then why You Pick the Phone and my father Disconnected call then.Later When I came Home in the Evening I realised that Some channels are not coming( I think Might be a Technical Problem becoz of Sealing Process of Towers going on ).On 11th feb the Problem still continue then I called Your Customer Care Department and have word with Mr.Shekhar(Team Leader out with Airtel Digital Tv).He marked My complain and Give me a complaint ID.1921434.My Plan
was changed from Rs.250 to Rs.165.(Channels not coming in new Rs.165 Plan Like Bindaas,MTV,Cartoonnetwork...,etc).I wait Till 13th Feb 2010 till Evening.Then I called them in the Evening When My Problem was not Resolved I again Have word with Mr.Shekhar N reply was Obvious that I Plan can'nt change Your Plan becoz it is not available any More.I tried to convenience give some discount or something as it was not mine Mistake.I Never Requested for any Plan change N non of my Family Member because they dont have any Knowlede about Airtel Digital TV services or anything.Even You can check my Past Phone Call records that I Ever forward any request for Plan change.

Now my concern Is that Is the way Your sales department Works or is this the way Coustomer Service deals When I told him I m going to Mark a mail to Your Senior Person he say ok Fine Sir You Can Mail I can't help You,do what ever You Like.He was asking me to Pay Rs.360 Per month for the same channels which I was getting in Rs.250.


Is I am that that I would Pay More for the channels that I was Enjoying in Rs.250.
Why Should I Pay Rs.110.Pls Tell Me.Is this the way Your sales department works.But I can say Very Nice Plan change Every body Plans on Your Own and When they ask for the same Channels told them for Charging Extra.I Can Never Believe such a Reputed company Like Airtel will do this Kind..,I dont have much words to Explain

I would be waiting for the Positive Feedback from Your Side.I hope You would Dissolve my Problem.(My contact No.[protected]--Gaurav Yadav) Mahavir Enclave New Delhi-45.


It is my Case think if it Happens with 1 Lakh Indian Airtel Digital TV subcribers...They are fooling Ur any Making Money I Even MAil at
[protected]@airtel.in
///Rohit.[protected]@airtel.in Clients of Airtel come to know from My friends Pls Help.