[Resolved] Airtel Digital TV — CHEATING | |||
I AM THE CUSTOMER OF AIRTEL DIGITAL TV FROM TWO YEARS BUT RECENTLY I GOT PROBLEM AS MANY OF SUBSCRIBED CHANNELS ARE NOT WORKING. IN THIS REGARD I CONTACT CUSTOMER CARE SERVICE AND THEY TOLD ME ABOUT SATELLITE CHANGES AND NEW SIGNAL DIRECTION WILL BE DONE BY THEIR MECHANIC FREE OF COST THEY ALSO PROVIDE ME THE COMPLIANT NO. AND THE CELL NO. OF MECHANIC. WHEN I CALL MECHANIC ,HE DEMANDS RS.300/= FOR NEW INSTALLATION AND ALSO WARNS ME THAT YOUR ALL CHANNELS WILL BE DISCONNECTED IF YOU DON'T DID NEW INSTALLATION........................I HAVE RECENTLY RECHARGED MY AIRTEL DIGITAL TV WITH RS.350/= AND NOW DEMANDING ANOTHER RS.300.............SO I THINK IT IS GOING COSTLY FOR ME THEN OTHER SERVICES.........................WHY THIS CHEATING......I SUBMIT THIS COMPLIANT AGAINST AIRTEL DIGITAL TV BECAUSE THIS PROBLEM IS FACING BY THOUSANDS O[censored]SERS. MY CUSTOMER ID IS: [protected] MOBILE ; [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
MY customer ID is airtel dth [protected] name chandan netra ...= i have purchased airtel dth in aug 2009 for rupees 1750. on 10 oct 2009 i have recharged my account with 1265 rupees plus my acct balance of around 100 rupee more. same day informed to airtel customer care that this recharge is for one year super value pack and rest of money for other two top-ups till it lasts. after that i have newer subscribed for any channel.in half of nov 2009 i saw that i am getting star gold channel also, thinking that this channel might be made part of super value pack.on 24 may 2010 i received sms on my mobile that my payment is due on 26-may. As i was out of jodhpur upto 31-may. on-return i saw my services were stopped i have spoken to customer care,there supervisor and complaint about my services .on 2 june evening i have been told by supervisor that my complaint is sent to authorities and will be sorted out with in 48 hrs and i will be called back but still i am waiting for call.how a customer will bear this type of cheating. thanks. please help me
Reply
To, Dt. 9/12/11 M/s L.G INDIA LIMITED /AIRTEL DIGITAL TV
Dear Sir,
SUBJECT : CLASSIC CASE OF CHEATING BY LG DEALER IN THE NAME OF PROVIDING FREE AIRTEL DIGITAL TV CONNECTION.
For the last so many years,l alongwith my two elder brothers have always patronised LG products . Reposing our unabated trust naturally, this time too , on the occasion of Diwali festival one LED 3D TV (32/LW4500) For Rs.46,500/- vide bill no.B-1187 dt.25/10/11 in the name of Sri SANJIVE KUMAR CHHABRA R/O 57-A Sarabha nagar extn.,ldh and one LCD TV (42/LK450) for Rs.43,500/- vide bill no.R-0029 dt. 25/10/11 in the name of RAJIVE CHHABRA R/O 56-A Sarabha nagar extn.,Ldh were purchased from L.G SHOPPEE (M/S RAM KUMAR AJAY KUMAR) at Malhar Road,Ludhiana. But extremely regret to inform you the sad experience meted out to me this time at the hands of your dealer subsequent to the purchase deal.
Sir, the purchase were under the scheme to be provided by the dealer with AIRTEL DIGITAL TV CONNECTION worth Rs.999/- along with 4 months free subscription to channels with every set of purchase. In this regard we were along provided with 2 NOS. ACTIVATION KIT with SR. NO’S [protected] & [protected] . The dealer also intimated us that the AIRTEL people have been intimated in this regard and in the next 24 hours , both the digitial tv connection would be activated at our place along with the 4 months free subscription; which never happened. Repeated requests could get us only 1 NOS. AIRTEL CONNECTION INSTALLED after 15 days but with no free subscription to the channels, which is sheer CHEATING on the part of the LG dealer.
Repeated requests have been directly made to AIRTEL DEALER in lUDHIANA, to provide with the committed facility but in vain.What is more disgusting , to add to the fuel to the fury, the staffs at the AIRTEL DIGITAL DEALERSHIPS AT LUDHIANA viz. Miss JASSI[protected], MR. SAINI[protected] ,UNNAMED[protected] and MR.HANDA[protected] used VERY ABUSIVE ,FILTHY AND THREATENING LANGUAGE against us. They even threatened to remove all the equipments of the One set provided , if we insist for our just and right claim.They even asked for recharging the connection before even installing and activating the set at our premises.
WHAT WAS MORE ASTONISHING THAT THE LG DEALER WAS GIVING DEAF EARS TO THE ENTIRE EPISODE. One could clearly make out the nexus between the both dealers and their CLASSIC way of cheating customers in the name of freebee’s. My offer to the LG DEALER to reimburse the connection amount so that we could opt for some other connection was turned down straight away and under no circumstances he was willing to do so. Sir, this unholy nexus between your LG DEALER and the AIRTEL DEALER which will have most damaging effect upon your business in the long run.
Also, my strong suggestions to the LG MANAGEMENT that this unscrupulous dealer should be immediately shown the door and STRIPPED OF THE DEALERSHIP to save yourself from the negative effect upon your furture business. The AIRTEL MANAGEMENT too is no exception in this regard.Stern and expeditous action is necessary against BOTH THE DEALERS who dare to use most unbecoming and harsh language against the customers.
The copy of this letter is being forwarded to the MINISTRY OF INFORMATION AND BROADCASTING for serious action against AIRTEL DIGITAL TV . Also I would like to assure you that I would go to any length to get justice.
Thanking You,
SANDEEP CHHABRA [protected] SANJIVE KUMAR CHHABRA[protected] RAJIVE CHHABRA[protected]
R/O 56-57A,SARABHA NAGAR EXTN,PAKHOWAL ROAD,CHHABRA COLONY ,LUDHIANA
Dear Sir,
SUBJECT : CLASSIC CASE OF CHEATING BY LG DEALER IN THE NAME OF PROVIDING FREE AIRTEL DIGITAL TV CONNECTION.
For the last so many years,l alongwith my two elder brothers have always patronised LG products . Reposing our unabated trust naturally, this time too , on the occasion of Diwali festival one LED 3D TV (32/LW4500) For Rs.46,500/- vide bill no.B-1187 dt.25/10/11 in the name of Sri SANJIVE KUMAR CHHABRA R/O 57-A Sarabha nagar extn.,ldh and one LCD TV (42/LK450) for Rs.43,500/- vide bill no.R-0029 dt. 25/10/11 in the name of RAJIVE CHHABRA R/O 56-A Sarabha nagar extn.,Ldh were purchased from L.G SHOPPEE (M/S RAM KUMAR AJAY KUMAR) at Malhar Road,Ludhiana. But extremely regret to inform you the sad experience meted out to me this time at the hands of your dealer subsequent to the purchase deal.
Sir, the purchase were under the scheme to be provided by the dealer with AIRTEL DIGITAL TV CONNECTION worth Rs.999/- along with 4 months free subscription to channels with every set of purchase. In this regard we were along provided with 2 NOS. ACTIVATION KIT with SR. NO’S [protected] & [protected] . The dealer also intimated us that the AIRTEL people have been intimated in this regard and in the next 24 hours , both the digitial tv connection would be activated at our place along with the 4 months free subscription; which never happened. Repeated requests could get us only 1 NOS. AIRTEL CONNECTION INSTALLED after 15 days but with no free subscription to the channels, which is sheer CHEATING on the part of the LG dealer.
Repeated requests have been directly made to AIRTEL DEALER in lUDHIANA, to provide with the committed facility but in vain.What is more disgusting , to add to the fuel to the fury, the staffs at the AIRTEL DIGITAL DEALERSHIPS AT LUDHIANA viz. Miss JASSI[protected], MR. SAINI[protected] ,UNNAMED[protected] and MR.HANDA[protected] used VERY ABUSIVE ,FILTHY AND THREATENING LANGUAGE against us. They even threatened to remove all the equipments of the One set provided , if we insist for our just and right claim.They even asked for recharging the connection before even installing and activating the set at our premises.
WHAT WAS MORE ASTONISHING THAT THE LG DEALER WAS GIVING DEAF EARS TO THE ENTIRE EPISODE. One could clearly make out the nexus between the both dealers and their CLASSIC way of cheating customers in the name of freebee’s. My offer to the LG DEALER to reimburse the connection amount so that we could opt for some other connection was turned down straight away and under no circumstances he was willing to do so. Sir, this unholy nexus between your LG DEALER and the AIRTEL DEALER which will have most damaging effect upon your business in the long run.
Also, my strong suggestions to the LG MANAGEMENT that this unscrupulous dealer should be immediately shown the door and STRIPPED OF THE DEALERSHIP to save yourself from the negative effect upon your furture business. The AIRTEL MANAGEMENT too is no exception in this regard.Stern and expeditous action is necessary against BOTH THE DEALERS who dare to use most unbecoming and harsh language against the customers.
The copy of this letter is being forwarded to the MINISTRY OF INFORMATION AND BROADCASTING for serious action against AIRTEL DIGITAL TV . Also I would like to assure you that I would go to any length to get justice.
Thanking You,
SANDEEP CHHABRA [protected] SANJIVE KUMAR CHHABRA[protected] RAJIVE CHHABRA[protected]
R/O 56-57A,SARABHA NAGAR EXTN,PAKHOWAL ROAD,CHHABRA COLONY ,LUDHIANA
Dear Airtel Digital TV
sir,
I completely disappointed with the way you have been treating your customers.This is to inform you that Since last 7 days I am facing problem with airtel that I have booked a digital tv connection through online and payment has been taken by Mr. Ismail through ivr, transaction id is 17923545, booking id is 53005, and the message on my registered mobile account id is [protected], and he promised that within 48 hrs it will be there or latest by Monday 12th dec 2011 the connection will be established for which the local dealer will call. But 12th nothing had happened and I called up airtel customer care to complaint the same they promised that Tuesday 13 it will happened, again on Tuesday nothing happened, so have contacted to your customer care again and I had a talk with Mr. Praveen navlani, on sales and marketing, he also promised that within 24 hrs it will be resolved, but next day nothing happened and called up customer care and talk to Mr. Roshan and he also promised the same that within 24 hrs it will be resolved, I have collected the no of Mr.Sandip, responsible person from Online payment division as per customer care on [protected], he told that he has resigned from the airtel and the charge is with Mr nayoom his no. [protected] so I called up his mobile and he also promised that within 24 hrs it will be resolved, in between I have contacted airtel Nodal officer kochi, but for him someone else attended from his office and told that only online id created but nothing from the department, so again I tried to contact Mr. Nayoom but he never picked his phone later. Finally yesterday I talk to your customer care and Mr. Vishendra( communication ID[protected], contacted from[protected] and told me that please wait another 24 hrs. In between I send an e mail to airtel grievances cell id provided on net but no reply or action has been taken.
I do not understand why you people commit to something that your company just cannot do. Some one from your customer care He says it is a system problem, I do not understand how there can be a system problem when all other connections are working in the area. And if it is a fault from your end, why should I have to compensate by waiting longer.
So sir, please let me know how many people are there to be responsible for a connection and how long I have to wait for a connection or which consumer protection act is applicable and cochin consumer court will take up this complaint if I go to them?
Even after 168 hrs no body contacted me or no response for my mail , so who will be responsible for my time and effort and mental and physical strain I have taken so far?
Hope you will be able to help me in this matter and hope you will not be like others in airtel that only promise and cheating public like me....
Thanks and regards
Dileep kumar.p.v
Sreeshylam, Arakkunnam.P.O,
Ernakulam Dist.
Kerala 682313,
Phone [protected].
sir,
I completely disappointed with the way you have been treating your customers.This is to inform you that Since last 7 days I am facing problem with airtel that I have booked a digital tv connection through online and payment has been taken by Mr. Ismail through ivr, transaction id is 17923545, booking id is 53005, and the message on my registered mobile account id is [protected], and he promised that within 48 hrs it will be there or latest by Monday 12th dec 2011 the connection will be established for which the local dealer will call. But 12th nothing had happened and I called up airtel customer care to complaint the same they promised that Tuesday 13 it will happened, again on Tuesday nothing happened, so have contacted to your customer care again and I had a talk with Mr. Praveen navlani, on sales and marketing, he also promised that within 24 hrs it will be resolved, but next day nothing happened and called up customer care and talk to Mr. Roshan and he also promised the same that within 24 hrs it will be resolved, I have collected the no of Mr.Sandip, responsible person from Online payment division as per customer care on [protected], he told that he has resigned from the airtel and the charge is with Mr nayoom his no. [protected] so I called up his mobile and he also promised that within 24 hrs it will be resolved, in between I have contacted airtel Nodal officer kochi, but for him someone else attended from his office and told that only online id created but nothing from the department, so again I tried to contact Mr. Nayoom but he never picked his phone later. Finally yesterday I talk to your customer care and Mr. Vishendra( communication ID[protected], contacted from[protected] and told me that please wait another 24 hrs. In between I send an e mail to airtel grievances cell id provided on net but no reply or action has been taken.
I do not understand why you people commit to something that your company just cannot do. Some one from your customer care He says it is a system problem, I do not understand how there can be a system problem when all other connections are working in the area. And if it is a fault from your end, why should I have to compensate by waiting longer.
So sir, please let me know how many people are there to be responsible for a connection and how long I have to wait for a connection or which consumer protection act is applicable and cochin consumer court will take up this complaint if I go to them?
Even after 168 hrs no body contacted me or no response for my mail , so who will be responsible for my time and effort and mental and physical strain I have taken so far?
Hope you will be able to help me in this matter and hope you will not be like others in airtel that only promise and cheating public like me....
Thanks and regards
Dileep kumar.p.v
Sreeshylam, Arakkunnam.P.O,
Ernakulam Dist.
Kerala 682313,
Phone [protected].
Namaste (AadilAijaz),
This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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