[Resolved]  Airtel Digital TV — Cheating in pack recharge

Address:

Anantapur, Andhra Pradesh

I am Dr. Bhuvan from andhra pradesh, I purchased a Airtel digital TV connection (ID [protected]) on 28 Aug 2011 with one year recharge pack named as South Value Sports (Order ID No. 123938). I got a msg from Airtel stating that you have chosen south value sports valid for 12 months, and monthly rental after free period is 182/-. but when this time when i tried to recharge online, i came to know that my pack is 209/- PM. now my question is if my pack is South value sports, why i was unable to see channels which are in south value sports (Like zee channels).
Now i compared with online list of channels, I got that i was actually getting south value pack channels.
so, i realized that these people played a cheat by subscribing to South value sports and providing channels as per south value pack.
on date 26 i contacted three times to cust care no. but after three tries they were unable to answer me, and finally told we are transferring your call to our senior.... and disconnected the phone.
what is this..............

so i want the difference amount of both packs which i was not getting by last one year back to my digital tv account.

Dr. Bhuvan
Contact No. is registered with my account ending with (******8400).