[Resolved] Airtel Digital TV Connectindia — Not recieved Goa tour package

[Resolved] Airtel Digital TV Connectindia — Not recieved Goa tour package

P PRASANN VERMA from Vidisha, Madhya Pradesh

My customer ID is [protected] and i purchased product some 30 days back. I bought it from connectindia through an online purchase. My online purchase was based on a free offer of Goa tour for two. Till the date I purchased Airtel digital TV from connectindia, I am continuously following up with these guys but are lingering it on and lot of time their representative Mr. Tohfic ([protected]) keep his phone on switch off mode and he is lingering it on daily basis. Please get the problem resolve as soon as possible. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Anurag Pandey

from Delhi, Delhi

I have the same problem...Did not recieve the Goa Tour Pacakge as promised at buying Airtel digital TV thru connectindia. It gets even stranger I have the same mobile number([protected]) but the contact name given to me was Kamal. My Airtel Cust Id is [protected] and the instalation happened at my home in Navi Mumbai around the 15th of July. I have tried calling this guy back but he cuts the phone everytime i mention the Goa vacation. Now he has stopped picking up the phone or he has his phone switched off.

Its turning into a really bad customer experience as it looks and feels like a Fraud and misrepresentation of facts from both Airtel and Connectindia. Both Call centers do not acknowledge the existence of such a guy and any such promise for a trip. Airtel CC completly refuses the existence of connect india and state and i quote "we are not aware of any such company" when i asked them abt the offer.

Would appreciate a response from Airtel and connectindia on the status of this issue. I have been and Airtel Mobile user since 1999 and this is just a huge disappointment as to me they are the same brand name.

Thanks,
Anurag Pandey
[protected]

paul mathew

from Kizhake Chalakudi, Kerala

hai guys,
am a really happy person...i took airtel dth connection through online payment and got tensed when no contact was made by the officials after 12hours. so i registered the complaint in this site and also send one copy to [protected]@airtel.in. it was helpful and they contacted me and the local dealer came and installed the device.now am a proud owner of digital tv.

yours faithfully
Paul mathew

vikash kumar singh

from Bengaluru, Karnataka

hello,
I, vikash kumar has paid online rs 1590 on[protected] for airtel digital tv connection.

I was told that the next day installation will be done.

I have called customer care 6 times, each time i provide them complete information, but of no use.

My customer id no- [protected]
My Activation pin no- [protected]
I also called Mr. K.RAO(airtel nodal officer) ..no given by customer care...but of no use.
My address:

Room no-204
B WING, NEEL SAGAR APARTMENTS(NEAR MORE OUTLET)
SECTOR-17, PLOT NO- 35
KAMOTHE, MANSAROVAR
NAVI MUMBAI- 410209.
please help me...