Airtel Digital TV — connection loss complaint

Address:

Mumbai City, Maharashtra

My digital tv connection problem started from 12/11/2012 Cust ID [protected]The same was reported to their Dadar store at Mumbai on 13/11/12 But no one reported and message came on mobile having resolved I have to compliant every day and next day the message used to come as resolved without any person coming to repair the fault. More than 14 complaints were made over phone and thereafter email also more than 10 times it was informed but monotoneous reply used to come that the complaint has been forwarded to concerned department and will be reverting shortly but from last one month no action has been taken except talking over phone and expressing regret over the inconvenience caused. Thereafter in between two person not belonging to Airtel reported and asked for money for correcting the default and I was told that the company is givng them name and addresses of the customers to attend the complaint. I don't understand how the company which is advertising as Number 1 as per Economic Survey in Service Industry and putting advertisement for the same can do such cheap activities and not giving proper rep;y to customer complaints. In last month I was so tired of attending their calls that I even decided to cancel the connection and asked for refund of charges with compensation, But even that email is not replied by the company properly.It is very ridiculous to say that Airtel company which is going for IPO issue is behaving in such a way that simple problem of connection loss is not serviced and taking money for the instruments supplied by them where as it is taking new connection and offering cash back facility of Rs. 500.00 plus free installation. And if the company does not give service shy it is accepting new connections