[Resolved] Airtel Digital TV DTH — Airtel DTH irresponsible customer care for Relocation of dish

deepu_d21

from Delhi, Delhi

Address:

Hyderabad, Andhra Pradesh

Hello Sir,

My name is Deepak and i have an Airtel DTH connection.
Customer ID : [protected].

I have asked for relocation of my Airtel DTH from my old address to new location last week, but this is not done till now.
When i called the customer care, i was asked to recharge my account for Rs.300/-. i did the same and called back, they noted down my address. while giving them the address i was very clearly explaining each spelling of it.
Next day to my surprise, when i looked into my account details online i could see the whole address is wrong. (Its still not corrected yet).
So i made a call again, then customer care people, due to address mismatch the request was canceled .

So he took up my address again and i cross verified it to see that it correct.(complaint no.: 4175294). Finally told me that , re-location will be done by Monday 18th October. On Tuesday i talked to one of the in-charge of customer care(Rahul), and he guaranteed me that relocation will happen 20th October(today).

I called up again on Wednesday, talked to another person in charge(Rahul Sahu), he too guaranteed the relocation will happen before 6 p.m wednesday. which has not happened till now. Now its 1 week over and still there is no response from Airtel.
This is not expected from Airtel and is clearly unacceptable.

This is insulting and humiliating me. after all making call to Airtel DTH customer care, daily twice, still the relocation did not happen for the last 7 days.

kindly take necessary action.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ajit Gupta

from Allahabad, Uttar Pradesh

Airtel DTH — DTH Not relocated in 7 Days

Dear All,

I have Airtel DTH ID No [protected].
I shifted my house from Haridwar to New add in Ghaziabad at B-97, Kusum Kunj, Panchsheel Colony Lal Kuan, Ghaziabad, Pin-201003.

But even after calling your customer care no for last 7 days & spending my half of the day on phone with your customer care Executives I have not yet got my Digital TV installed.

Is the kind of services you provide to your customers OR are your company is rich enough to forgot about the customers.

Every day my balance is also reducing, who will be responsible for that deductions.

Kindly get it done by this evening otherwise I will pursue the case with Consumer forum.

Thanks

Ajit gupta
B-97, Kusum Kunj,
Panchsheel Colony Lal Kuan, Ghaziabad
[protected]

smart79

Airtel DTH — No response from Airtel DTH on Relocation of the Airtel DTH.

Hello ,

Airtel DTH service is waste.. They have not able to handle the service properly. I have made many complaints.. More then 5 to 6 tickets raised to relocate the existing Airtel DTh to new location.. but there is no action from them. but are cutting the monthly charges on the same. More than 4 weeks over on the same. They have stupid communication System.. which doesn't fucntion.. I am moving out of Airtel DTH .

I will put a consumer court case on the them.

smart79

Airtel DTH is worst

jeetendrakale

from Rampur, Himachal Pradesh

Airtel DTH — DTH not relocated

Inspite of the repeated calls the DTH is not being relocate from last 10 days. The call centre employees are not properly equipped, every time the reply is that " we can not update as there is system updation and call one hour later".

awadheshsrivastava

from Pune, Maharashtra

Airtel DTH — DTH Relocation

I am Airtel DTH subscriber with ID [protected].

On 29th March, 2012, I registered request for shifting of my connection to new house. In spite of regular follow-up though phone and emails, the relocation of my connection is pending and no response is coming from Airtel. Request you to look into it, and advise me the next course of action against the company.

Thanks & Regards
A.K.Srivastava
[protected]