[Resolved]  Airtel Digital TV — Failure in change of plan

Address:North Delhi, Delhi

I had opted for A la carte plan on 28 March 2013 and after 2 days of service some of the channels were removed without my concession and a new channel had been added. I have tried calling the Customer care representatives several times and after sending numerous mails, I still haven't received any solution for my problem.
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Aug 13, 2020
Complaint marked as Resolved 
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Airtel — Airtel fails to provide offered plan

Since Jan 08 I purchased a airtel bundle plan with LG phone offering Rs 2400/- airtel to airtel free talk time for 24 month & no terms & condition were told.

Every month they have to credit A to A amount in my phone but always fails to do so. On contacting to customer care they will give some untold reasons which was not informed while purchasing. This month also the amount is not credited to my mobile no. [protected].

AirTel — to change plan

Hi...
This is nitin i have four time lodge complaint for to change this no.[protected]in corporate 150 but i have not get any single reply from ur side & when i ask abt my complaints status i am getting same reply from ur customer care exicative i[censored]r unable to provid such kind of service why u have statred such kind of mailmark facility? pls i[censored]r able to do so then do the needfull...-
Hi...
This is nitin i have four time lodge complaint for to change this no.[protected]in corporate 150 but i have not get any single reply from ur side & when i ask abt my complaints status i am getting same reply from ur customer care exicative i[censored]r unable to provid such kind of service why u have statred such kind of mailmark facility? pls i[censored]r able to do so then do the needfull

AirTel — to change the plan

hi,

I m gaurav saxena i wnat to change the below no plan

[protected] this no is corporate plan 149 rs. i want to change the paln to 99 rs. corporate plan.

plz change the plan as per accordingly as soon as possible.

regards
gaurav saxena
[protected]

AIRTEL DIGITAL TV — Fraudulent change of plans

Let me start by saying that Airtel is the NO.1 FRAUD in doing business, either mobile,internet or DTH. I took a connection with Airtel and had recharged for a whole year for all 3 regional top ups that i have selected. In the middle of the year, i had a problem with my set top box. The Airtel representative come to my house and changed the STB and also charged me Rs. 100 for it. After that, he only activated 2 regional topups instead of 3 that i had already paid for earlier. Multiple calls to call centers have not yielded any result. The call center guys are very rude and half of them dont understand a thing of what we say. When i shouted at one of them, he activated the one regional topup and charged me for it again even without me organizing. I am writing this now as I am currently on a call with call center person for about 15 mins with no response. I hope i dont get disconnected.

Please, please...dont go for Airtel...they will suck all your money

Thanks
Naveen
Hi

I received a message telling to continue the service recharge with 225 so I recharged my number with 225 for 2 airtel numbers for which i did not have the same service. I called to customer care, but i did not get proper response from them I called for more than 5 times and i'd not get any repectable answer I am not at all satisfied untill this minute. Can you give me the solution for the same.
My customer ID is [protected]. I booked an Airtel Digital TV connection on 27 Feb 2013 and got 1 month free subscription due to expire on 27 March 2013. The monthly rental of the plan after the free subscription is Rs.445. I requested a change of plan on 26 March to A la carte with monthly rental of around Rs.200. It was supposed to be activated within 24 hrs. I called them again after 24 hrs to check the status and they told me to resubmit my request on their website and send them an email also. I did that and still there is no feedback nor my plan has been changed. It is now the start of the new billing cycle and I am being billed according to same Rs.445 plan.
I request you to please look in the matter to the earliest.
Namaste (rijultakkar),

This is to inform you that your concern listed on 28 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste (rijultakkar),

This is to inform you that your concern listed on 03 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste (rijultakkar),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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