[Resolved]  Airtel Digital TV — GIVING FALSE INFORMATION ABOUT RECHARGE

Address:

Indore, Madhya Pradesh

Sir ,
my custmor I d is [protected],FROM DIGITEL TV miss Deepali (Telphone #[protected],)called me several time in Feb last week.madam plz recharge your digitel t v .we have some nice scheme if you recharge for 1250.we will give you whole year pack which will consists channel what you r watching before.(i stopped digitel tv since last 8-10 month).although i was not in mood to recharge it bcoz children exam.but continuous calling telling we have new scheme etc etc??????.I told her that i saw on net there is no such scheme but she told us madam we r from digitel T V i will get it done ,you don't worry .

i recharged on 26th feb called her to change it for year.no response,calling by us no response,waited till 2nd march .called her but phone busy or her phone switch off.called custmor care ten to 15 time.(which is not toll free)but every time different person different answer,no one is ready to give proper answer (mr rahul, miss pooja mr ravi etc )it seems there is no communication between miss deepali &other people in CC. SHE TOLD US LIE that she will get it done before 1st march.or on 28th Feb.it seems that she WANTS TO FINISH HRE TARGET TO GET SOME EXTRA BENEFIT FOR HER.we stopped digitel tv .put our money in safe custody .now our money and is time is just wasted. again telephone madam plz start TV.we were not able to fulfill your requirement bcoz you have some top up channels first you remove them,restart your D tv.(the question is this why she did not tell us before in Fab.)again on 5th we started t v .depali telephoned us it will be get it done on 6th till 12 noon but till now nothing has been done.our money is going as previous plan.again i recived massage from your side validity is till 4th october not till Feb 2014 ,as promise.SO DONT YOU THINK YOUR PEOPLE GIVE FALSE INFORMATION .THEY JUST START TELPHONING PEOPLE BEFORE KNOWING THERE FULL SCHEME,OR FULL KNOWLEDGE OF PLAN,WHICH IS ALREADY FED IN YOUR RECORD.MISUSING THE SERVICES UNNECCESARLY DISTURBING CUSTMOER SO PLEASE TAKE NECESSARY ACTION AGAINEST THEM.
THANKS
SADHANA BANZAL DTH AIRTEL ID [protected].PHONE NO [protected]