[Resolved]  Airtel Digital TV — Wired Installation

Address:

Hyderabad, Andhra Pradesh

Hi Sir,

Using the airtel website, I have given my details for the new digital HD connection and I got a call from Laxmi from sales team from this number [protected] and she gave all the required details to me and when I enquired about the internal/concealed wired installation and she confirmed that internal wiring will be done and she said it part of installation. Based on this confirmation I have booked the connection on 11th Feb. 2012 and made payment thru IVRS system using credit card. And she said installation will be done in 24 to 48 hours.

Yesterday 16th Feb. 2012, I got a call from service engineer for the installation and he visited my place and refused to do the internal wiring and he said he will make a hole to window or wall using a drill machine.

What I feel is that the sales teams are cheaters and bluffers, to increase the sales or to reach their targets; they are making fools to customers by making false commitment. Even I told to laxmi there is a RS. 250/- cash back offer on the airtel website and she insisted that the website is not updated and offer is no longer valid and said even if I go for an online booking there is no guarantee about the number of days for the installation. I was forced to make the payment for RS 2690.00/-. (Loss of Rs. 50 compared to online booking).

It’s been almost 6 days gone, but no response from your team regarding the same.

Hence I request you to look into this and try to solve this ASAP.

Thanks in advance.

Regards,
Pavan C.
Aitel digital TV account number: [protected]