[Resolved]  Airtel Digital TV — Installation not done and ill treatment

Address:

Chennai, Tamil Nadu

Dear all,

I have paid for the new airtel connection but i am frustrated with the
installation.Till the payment was done the responses and the
commitments were met but once the payment was made on 26th Feb,2013 it seems to be my
responsibility to get the installation done.My connection ID # [protected] in the name of my husband Mr.Ujjal De under Mobile number # [protected].My calls are getting disconnected unnecessarily by the help line at
[protected].Yesterday I received a call at around 10.30 am stating
that the technician would complained.Around 1 30 pm I got a call for
installation but no body came.The entire day was wasted sitting at home doing follow ups.
Post which I tried to get this done through the help line the number stated above but every time I was
promised to receive a call back after some time.After the commitment time had passed I called up again and finally I was transferred to
Abdul Rahman who did the sale to me.but even then I did not receiveany call back.On contacting the number of the technician they also
guided me to call up the call center only.Where all my calls were only getting disconnected with roaming charges on my mobile.I called up
another number[protected] where a compassionate lady promised me to wait until 8 pm and refused to take any complain before 8 pm .However nobody called after that neither the connection was installed.Today morning again I called up but have not received any call back .I spoke
to the nodal officer Mr.Gagan Kumar who again refuse to take the complain as my connection is not active and gave me a number
[protected] where people cannot speak or understand anything but Tamil.Unfortunately I do not understand Tamil but could make out that
this number does not belong to the distributor in Kodambakkam .They gave me another number [protected] where they confirmed that my pin code is wrong .I have checked all the details before submitting the payment.The details are correct and still in my mail box.I would be leaving for Calcutta tomorrow my husband would not be at the housefor the installation.I feel like I have done a crime by subscribing to your TV as the service quality is ridiculous.My connection ID is [protected]. Address:Ujjal De,Flat 6,2nd Floor,old 25 new 4,United India Colony,Kodambakkam,
Chennai-600024. Again in the evening I tried to call up the help line number at[protected] where I spoke to a supervisor who again assured me to make a call back after 1 hour but again I did not receive any call back.Whenever I try to call them up they put me on hold and eventually disconnect.I do not want the connection to be activated now as I do not want to have a long term relationship with such a company who do not meet a single commitment after taking the payment and want the money credited back to my credit card asap.
I am going to take this to consumer forum.This has been such a lot a
harassment. Not only due to the delay but also due to the
unprofessional and unethical behavior.Preferably I want my money back
because I do not want to stick to a company where the service quality
is awfully disgusting .I would like the call details to be retrieved and would like to get a line of communication from the Airtel Digital department head regarding this.I have also written to their email id of the nodal office but as you can understand I do not have any faith in them.Hence writing to you for help.Kindly help

Regards
Madhuparna