[Resolved] Airtel Digital TV — Worst service ever had

Samatha

from Delhi, Delhi

Address:

Mumbai Suburban, Maharashtra

I am unfortunately a customer of Airtel digital tv and having quite bad experience with customer care executives and the service they give. I had call for 5 times for a single request and each time call will atleast last for 30 min and they just put me on the airtel music(put me on hold). Irrespective of holding such patience, they can not arrange for a engineer who can de-install the dish from my old flat and reinstall it on my new flat. both the flats are 10 min distant by car. No engineer appears on time its been 3 days its on.. still they say they will send the engineer tomorrow which is never ending I think. so, Dont get a airtel tv if you are often shifting!!believe me, you will end in frustration!!

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Aug 13, 2020

Complaint marked as Resolved

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Comments

abhay.hanjura

from Hyderabad, Telangana

I am the "MOST MISFORTUNATE AIRTEL DIGI TV CUSTOMER IN THE WORLD " !! From where do i start ... it has been a nightmare from the day my relationship with AIRTEL began.. wether it is teleco, broadband or DTH .. I think "AIRtel" leaves it all to the AIR to tell the customer how to find a solution to their problems.. I dont even understand why do you guys have a CUSTOMER CARE.. It should be called.. CUSTOMER ??... WHO CARES ???... OR CUSTOMER... I DONT CARE !!...

For a company who has been scaling up the BRANDING activity & the promoting FOOLISH Promises like recording soaps for the arrogant wife..its high time they start getting their BASICS right..

My issue is as simple as the spelling of AIRTEL.. i have shifted from Chennai to bangalore & i want someone to come & REINSTALL my AIRTEL digital TV.. You first need to call your so called CALL (or DO NOT CALL ) centre & listen to your boring AIRTEL music which blares away like a crow in your ears for a minimum of 30 minutes for each call.. then you WARN the customer that YOU WILL RECORD THE CALL..& suddenly..everyone forgets to pick up the call..i think they get too tired everyday by PLAYING THE LOUD MUSIC & go off to SLEEP when a customer calls..This is my second week in Bangalore & you guys dont seem to care.. I HAVE A GREAT IDEA.. I will drag you to court & make sure YOU BECOME A NATIONAL SHAME .. I expect immediate revert on my complaint from AIRTEL's end & want my connection to be reinstated with immediate effect before 12 noon.

Abhay
[protected]

andela

from New Delhi, Delhi

Airtel DTH customer call centre is truely pathetic. I wish I had seen all these complaints before I purchased Airtel PVR...they all appear to be true!