[Resolved]  Airtel - Digital TV — No Connection/No Money Refund

Airtel - Digital TV — Mishandling of customers with inappropriate information

we got airtel HD Digital connection free with our Sony LCD Bravia on 16 Feb 2011. After making hundreds of calls, we were able to get our customer ID created at the name of my husband, Shakaib Azhar Chaudhry, customer ID [protected]. Later after recharge of INR 1000 for installation, we gave all the details like TV model no, serial number, card scratch and PIN two times to their customer care executive, who fixed an appointment for next day i.e 18 Feb 2011 at 5 pm. I took half day off from work to get it done as customer care executive dint have have time after that. Neither engineer did not turn up at the assigned time nor informed us. When we managed to get customer executive again after making n number of calls, executive says, our account is not active and asked for all details again. Can they expect their customers to carry bills or required numbers after giving details many times plus they say they can’t help. O the top of that ask for details again and expect us to keep waiting for another day for installation. When we insisted they said you can talk to our engineer, whose number they gave , turned out to be incorrect.
And I am still making calls to airtel customer care to make their executives understand the issue and lodge complaint. Hopeless.


This is the heights o[censored]nprofessionalism from such a big brand. This clearly shows India companies need to really upscale in terms of quality to think even to survive in market and compete with extremely professional international brands
--
Rukhsar Saleem
[protected]

Dear Sir

For sharing the information on www.airtel.in/airtelpresence, I need the customes ID, which still I not get.
My contact no. is [protected].
Gaurav
Detail:
Dear Sir

I applied for New Airtel -DTH connection online with bid no. 92259 and receipt no. 6867 and make the payment Rs. 1640/- via online net transaction on 01 June 2012(Friday) with payment ID:[protected] with Customer Detail: SHELLTrans_MIC[protected].I asked my bank about payment status and they told that Payment is successfully transferred and when I contact Airtel-Digital helpline, they denied the same.Also I mailed to "deepak.[protected]@vertexgroup.co.in" several times but no response from there.


Still Waiting for either Connection or Money refund from the such reputed Company:(

Regards
Gaurav
[protected]

We also faced the same problem, below is the email which we received .
After that we made several call to Airtel still the issue is not resolved.

Airtel is working as fraud company

Regards/Abhishek
[protected]

================================================================================...⇄
Abhijeet Sarwe Abhijeet.[protected]@vertexgroup.co.in
Jun 14 (10 days ago)

to me
Dear Sir,


Thank you for showing interest in Airtel Digital TV. As discussed with Shahrukh please find below the link from where you can make the payment:



http://web.shelltransource.com:8089/airtel/payment/index.php?bid=97011



Payment Amount:1999/-





**Shell Transource Ltd.(A Vertex Group Company) is the Prospect Management Center for Airtel DTH PAN India.

***Installation will happen within 48 to78 Hours after making the payment.

****Direct Helpline: 12148 from Airtel & [protected] from Non Airtel

Important Note :For instant response on installation related inquires or payment Refund pls write to Airtel.[protected]@vertexgroup.co.in for instant resolution.

Airtel — mishandling of customers account

Hi Sir/Madam,
This is to bring to your kind attention about an incident of misuse of privilages given to your internal/external employees.
Yesterday, at approx 07:45 pm my number was barred.i called up 198 services to enquire about the reason.i was informed that the number has been barred because the phone or sim has been reported to be lost.There were no further information given about the incident.enquiring further,i could figure out that it was done by one your employees mischievously.As i was informed,theres no notes on the account to specify the reason or the callers details.It just gives the executives name.im 110% sure that it cant be somebody of my aquaintances,good or bad.It has to be one your employees , internal or external.
I demand an investigation about this whole incident.As per my understanding,privilages given to employees,at no time,must be misused,to cause customers inconvinience.
I also demand a compensation for my losses i incured having to go through the inconvinience of not having the services available.
Also,regardless,i would love to bring this to the notice of the consumer court to get into further investigation.its very sad for a company as huge as Airtel to be loosing customer for incident very much similar.there a lot of instances happening where customers informations are misused , shared , privilages being used , which sooner or later might cause huge financial loses and might get the reputation at stake.

I have faced same problem from deepak soni . I did a lot of email to him about my complaint but he never reply to me.

I purchased airtel DTH connection on 23 june 2012 but i could not continue with DTH connection. I just email him to refund my amount back.
but till date i didnt get any response back from him.