[Resolved]  Airtel Digital TV — No service since 10 days

Address:

Mumbai City, Maharashtra

My Airtel Digital suddenly stopped showing any picture one fine morning, citing no signal as the problem. I registered by first telephonic compliant on 20th July 2012. I was assured a technician will come around soon and was given the following compliant reference no. and contact no. for further help. I received the information through text message which i was proof of.

Compliant ref no[protected]
Contact no given - [protected]

No one showed up till 24th of July. The above mentioned mobile no provided by Airtel, did not receive a single call, despite calling in business hour on weekdays 100's of times. I have my phone dialed log for proof.

This gets worse, when i called up the customer again, they didn't have any registry of the complaint ref no given to me. I then went online to their site and provided the ref no to check compliant status, it was invalid.

So on the 24th, around 2pm i called the customer care again, forced them to make me speak to a senior person. After holding the line for 15mins and going through atleast 3 call transfer with having to describe my complaint to every single one of them. Finally a Senior Manager, took down my complaint again, apologized for the trouble caused and promised me that a engineer will be sent to my place by 2.30 pm, 25th July 2012. I was given a new complaint ref no.[protected].

Today is 27th July, 2012 and we are still awaiting an engineer or even a single call back.

This is pure harassment of customer, and we aren't far off then filing an official complaint in the court.

Suhail Khan
[protected]
Registered cell no with Airtel - [protected]