[Resolved]  Airtel / Digital TV — Complaint against airtel digital TV customer care for no resolution

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear ICCF,

I am using Airtel Digital TV connection since last more then 2 years which was installed in Hyderabad and relocated to Noida in June 2009 and paid Rs 600 for transfer their Digital TV setup. They had done it and was working fine.

I had booked a complaint SR# 2897300 May 31st 2010 @ 1.00PM (STB is not working) and they gave me time for resolution same day @ 5.11PM but no action, then I called them and they gave me another time for resoultion on June 1st 2010 @ 12.00 noon, but again no action, then I called them again on June 1st 2010 @ 4.00 PM and they had booked another complaint with SR# 2905430 and gave me resolution time 2nd Jun 2010 @ 2.50PM, I took short leave and half day leave for all their commitments and was waiting them to complete but complaint still not addressed 2nd Jun 2010 @ 6.30PM.

I am not sure what to do and to whom should I contact to get it resoleved. We have been given only customer care contact no and I called them almost 8 times till now and spent arround 5 hours on call and taken 8 hours break from office. My time too much important since I am working in reputed organisation and responsible to deliver. I need your help to know that who is going to bear this cost and how they are going to take care of my resolution.

Please help.

Regards,
Jitendra Varshney
Cell - [protected]