Airtel Digital TV — Poor Service & Customer Care | |||
My customer id is [protected]. I had requested for one of the Kids channel on 13th-14th May 2011. The channel didnt appear on my TV. I called up customer mentioning my problem and got a response that the dish needs to be re-alligned and the same will be done by the Airtel engineer in next few days and no complaint ID was given to me for the same. On 25th May 2011 I called customer care and requested a complaint id (Complaint ID 8348018) as no resolution was provided and I was informed by the executive that the issue will be fixed in maximum 5 days time. I followed up the customer care on 29th (Complaint ID 8491625 May 29th 2011) Till 30th May 2011 the issue remained unresolved and to my surprise I received a message the the resolution is provided to the complaint id 8348018 and the call was closed. I immediately called up customer care and informed that the issue is still unresolved and received an assurance the resolution will be provided by 4 PM next day. Again there was no one to fix the issue. On 1st June I talked to a senior executive (Shashank Kumar - Interaction ID[protected] and conveyed my dissatisfaction for the kind of response I received from an esteemed organisation like Airtel. He assured me that the resolution will be provided by 2nd June 2011. Till date the issue remains open and I belive that the quality of service of Airtel has dropped considerably. Was this information helpful? | |||
 3 Comments | |||
Comments
Avoid Airtel DTH in Noida.
Reply
Dear Rakesh,
I dont think so. The only development that has happend is that I received another commitment from Airtel corporate office that the issue will be fixed within 24 hours.
Not to my surprise the no one tourned up and the waiting time has become endless.
I sincerely feel as if I have asked Airtel to launch a satellite for me. Its being almost a month requesting a kids channel and realignment of my dish that has not being achieved till date.
If the resolution of the issue is beyond your control and reach, request you to withdraw your services and refund the amount invested by me at the earliest.
I dont think so. The only development that has happend is that I received another commitment from Airtel corporate office that the issue will be fixed within 24 hours.
Not to my surprise the no one tourned up and the waiting time has become endless.
I sincerely feel as if I have asked Airtel to launch a satellite for me. Its being almost a month requesting a kids channel and realignment of my dish that has not being achieved till date.
If the resolution of the issue is beyond your control and reach, request you to withdraw your services and refund the amount invested by me at the earliest.
Dear Rakesh,
Struggling with Airtel and its team members since 15th May. The two person / engineer who visited my location one month back and said that the disk will be relocated by some other team, did the relocation and fixed the issue.
My experience was very painful and I will never recommend anyone to go for Airtel DTH. The team and staff is not responsive and misleads the end users.
Please be responsive and sensitive to customers or else you will end up hitting a dead end with no where to go.
Solving a problem after bleading the customer satisfaction is never acceptable.
Struggling with Airtel and its team members since 15th May. The two person / engineer who visited my location one month back and said that the disk will be relocated by some other team, did the relocation and fixed the issue.
My experience was very painful and I will never recommend anyone to go for Airtel DTH. The team and staff is not responsive and misleads the end users.
Please be responsive and sensitive to customers or else you will end up hitting a dead end with no where to go.
Solving a problem after bleading the customer satisfaction is never acceptable.
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