Airtel Digital TV — Not installed even after a week after collecting money

I purchased an Airtel digital HD connection on 8th May 2012 using my debit card and the money (Rs. 6670) was deducted from my account the same day. I was provided a customer ID [protected] on the 12th May. Today is 15th of May and no installation has taken place.

Several calls to[protected] are either attended by rude executives or whenever the call is escalated to a Supervisor, an assurance is given that they have spoken to the Area Sales Manager and installation will happen within 24 hours.

On 13th May (the last call from an Airtel executive) I was informed that the installation was to happen by 4 PM that evening and since then there has been no response from anyone in that company.

This is a case of fraud and cheating of hapless customers. My last call at 11 AM to the call centre was attended by a girl who refused to give her name and was rude and disconnected the call....

I am left feeling helpless and not sure how to deal with this matter. I would appreciate any help in getting my money back.

C Pradeep
Connection ID: [protected]