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[Resolved]  Airtel Digital TV — Not installing my equipment even after repeated requests

Address:Hyderabad, Andhra Pradesh

My Customer No [protected] . Have raised my first request to re-install my Airtel

Digital TV at my new locaion last Friday and the requet no is 29456353. No one called

me or attended to this. Then again I called them and raised another request after

expalining and complaining to them that my first request is not attneded to and they

raised another request and the request no is 29501760. Against this request too no one

called me or came to install my equipment.I callled them again and spoke to their

escalation manager and they promised that it will be attended to immediately but until

now no one bothered to call me to resolve my issue. To my surprise I just received an

SMS stating that my second request is resolved. But until now is not resoved and there

is another request under 29536978 is raised yesterday.
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Aug 5, 2021
Complaint marked as Resolved 
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Comments

airtel/Digital tv — Not resolving the request

I have requested Airtel Digital TV customer care to solve one of the issue in my set top box which occured due to last service done by them only.
They told me that by 12:30 PM one person will come and resolve the issue.

He didn't come whole day, just now i have recieved a message that your reuquest has been resolved successfully.

I don't even understand which type of fraud people they are.

Last time after calling them 5 days continuolsy finally one guy came and solved the issue.
I dont know why they are showing too much of attitude :(
Reply

airtel/Digital tv — Technical Agent refuse to solve problem & not attend my phone call

My Airtel digital Tv Id number [protected] has not work properly W.ef. 21 May 2011 & when I call customer care centre for solve my problem. Customer care executive refuse to attend my call & not deal properly. So please solve my problem immidiately & take action against customer care executives for not dealing with customers properly. My contact no. is[protected]
Reply
Namaste Prathap,

This is to inform you that your concern listed on 04 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Reply
Namaste Prathap,

Further to our discussion dated 04 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Reply
Namaste Prathap,

We would like to inform you that your concern listed 04 Apr 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Reply

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