[Resolved] Airtel / Digital TV — not rectifying fault committed by their engineer | |||||
My customer ID is [protected]. Airtel digital TV representative fixed dish antena at wrong location i.e. facing parapet wall of the roof resulting loss of signal which is affecting picture quality. Such is the quality of picture that during bad weather, no signal is received thus completely blank screen. When talked to customer care service on phone on 16.6.13, their executive rudely said it is my problem not of airtel. He refused to register my complaint unless I agree to pay 250/- for refixing charges for antena. My subsequent complaint on airtel e mail [protected]@in.airtel.com on 16th and further reminders on 19th & 22nd june have gone unheeded. Airtel has not even bothered to acknowledge my mail, leave apart doing the rectification job. Since this is the fault of airtel, why should the customer bear the charges for changing the location of antena. Kindly advise airtel to respond my mails and send somebody to check for himself regarding authenticity of my complaint as to where the dish antena is located and how it is affecting the quality. thanks Was this information helpful? | |||||
Aug 13, 2020 Complaint marked as Resolved | |||||
 9 Comments | |||||
Comments
their customer care is crap.. i am fed up of calling the customer care..
AIRTEL DIGITAL TV — DEDUCT MY BALANCE WRONGLY
FIRST I CHOOSE 160/-(NEWVELUE PACK) ON 20/9/2010 AFTER SOME DAYES COMPANY CALLED (26/9/2010)AND SAY ECONOMY PACK FREE FOR YOU. BUT AFTER 10 (6/9/2010)DAYS THEY SEND MESSAGE YOUR PACK IS ECONOMY PACK SO RECHARGE NOW YOUR VALIDTY IS ON [protected] THEN I CALLED ON 12150 THEN HE TOLD ME IF YOU LIKE TO RECHARGE ,YOU COMPELSARY CHOOSE ECO. PACK. IF YOU CAN' T CHOOSE & YOU CAN'T RECHARGE SO YORE BAL. COME IN (-)NAGETIVE BAL. BUT I NEVER TOLD CONVERT MY PACK IN TO ECONOMIC PACK BUT CAN AND DEDUCT MONY FROM MY ACCOUT. WITHOUT GIVING INFORMATION.SO PLZ. GIVE ME TIPES.WHAT CAN I DO?
Airtel DTH — faulty services
ear Sir/Madam,I am Airtel DTH customer (Cust id – [protected])
I was holding one connection. Since April 13 i.e the date when i upgraded package to MEGA PACK, my DTH service interrupted due to some technical problem
I have informed the same by calling call center as well to M/s HITECH services, Vaishali however; so many times line got disconnected by call centre executive... Few executive confirmed that engineer will visit my place soon but that happens after 4 days. I think the day in air tel is of 96 Hours.
After so many attempts, I was trying to put disconnection request through call centre.. However, they are not taking my request for disconnection..
Summary of problem:
Call centre lines are not working properly
Executives are disconnecting lines, if resolution is not available.
Executives are not able to respond to queries - Trained executives should be available for proper responses as promised before installation, As promised before installation, customer satisfaction is first priority. Now it’s became pain for us.
Please help us to get proper resolution for restore our service back or permanent disconnection.
Regard
Ajya Kumar
AIRTEL DIGITAL TV — black screen on product
i,am sunil my airtel digital tv id.[protected]stb.id.[protected]
Vc.no.[protected]
Mera digital tv 20 dino se band hai usame power to aati hai lekin black screen dikhai deta hai castomar saport ko call kiya tha! Lekin problem soal nahi huaa....my new mob.no.[protected]
Namaste (skgthdc),
This is to inform you that your concern listed on 26 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 26 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste (skgthdc),
Further to our discussion dated 26 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Further to our discussion dated 26 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste (skgthdc),
We would like to inform you that your concern listed 26 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 26 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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AIRTEL DIGITAL TV — Wrong deduction from my balance and very rude customer care
Hi,My name is Ashok Singh and my Customer ID id is [protected].
This is really sad and depressing thing I have come across during my experience with Airtel Digital TV.
In month of June i recharged my account because my 6 months free subscription was over with 300.
But after successful recharge also my Airtel digital TV was not going so i called up customer care to get it solved. Executive didn't help me properly and problem continued there was no hardware or network problem in my setup.
There is a blue button in remote that was to be pressed that and their customer care executive was not able to resolve. So i tried by my own and problem got solved and these guys sent their technical guy at my door step at that time problem was over.
the account balance that was meant for viewing was deducted for that stupid visit, i called these guys several times but didn't get any solution.
Now, main point, why did engineer visit our place, for what reason did he come, who called him and why are we not agreeing to pay for that. these guys have to understand this. Because this is not a matter of 300 Rupees, it's a matter of our belief in Airtel Digital TV, and matter of cheating us. If we agree today for this, their is no guarantee that these guys will not repeat this crime.
Engineer was sent by them to resolve that problem, which their call center guy could have solved, but their call center guy shied away in doing his work for which he is payed. His payment is made from their customers money. Customer pays amount in belief that he will get good service, but they cheat their customer.
They have to understand my apprehension. In this situation we cant continue their service and if they are not ready to accept their staff mistake, please take take further steps.
I am here explaining whole process, and this is last time-
Got problem in receiving channels in the start of June
Complained about it after a week, as I was busy in some other work.
Their executive told me this problem is due to no balance.
Then got recharged of Rs 300.
Problem then also persisted.
Again called Their executive, he said- its technical problem we have to send engineer.
Now if it was technical problem, then please let me know what was that technical problem. If They justify this problem, then I will pay 300 Rs and continue.
If They have to send an engineer just to click a button then I think they want to raise money illegally to grow their company. Because this was the process of starting their service after I recharged my account, if they can't train Their executives of their contact center, then why should I pay penalty for that.
Rs 300 is the amount we can pay, but if they will treat like this, then they will be forcing me to invest 2000 Rs again for a new DTH connection other than this.