Airtel Digital TV — Not returning amount paid in advance for digital TV connection

anuranjan.kumar

from Gurgaon, Haryana

Address:

Mumbai City, Maharashtra

I had requested for 2 digital tv connections on 3rd March 2013 through call center. Airtel cust care executive asked me for payment first and I paid Rs 4884 through my hdfc net banking by clicking on the link provided by executive. Airtel representative came at the fixed time for installation but did not install because as per them in my flat there is no point where signal comes properly.
I was expecting amount paid by me will come automatically but after waiting for 15 days it did not come. I called to cust care on 18th March and described everything but no response. Then I sent email to [protected]@airtel.in twice but nobody is bothering to even respond.
This is how Airtel works?
Please help me in getting my money back.

Thanks,
Anuranjan Kumar

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Kumar,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Kumar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33