[Resolved] Airtel Digital TV — NO SIGNAL ERROR B001

sanju_1092

from Bathinda, Punjab

Address:

Panchkula, Haryana

Dear Sir

I have the customer ID NO. [protected] & COMPLAINT NO. 3638565. I have complained on 23.08.2010 about error code B001 and your CCE told me that your problem will be resolved till 13:30 hrs. of 24.08.2010. Your engineer called me at 14:30 and ask to come. He come and checked the connection but no result and told that he will come tomorrow on 25.08.2010. But 25.08.2010 no engineer has come till date and the message on mobile no. [protected] is given at 8:38 pm on 25.08.2010 that your complaint has been resolved but still your engineer has not come and how the problem is resolved , I don’t know. How is your company that without engineer coming the problem is resolved automatically and I again contacted your customer care at 7:18 Pm on 25.08.2010 and they told that our engineer will visit on 29.08.2010. How is your company? How your company will grow without firm commitment on false facts. I don’t know. How many days will take this complaint? I don’t understand. Will it take 30 days or 60 days. Is there no reputation of your company.
Kindly resolve my problem immediately.

Sanjeev Kumar
1138, Sector 11
Panchkula
M: [protected]
Customer ID [protected]

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Airtel reviews

View all 54504 Airtel Reviews

Comments

sanju_1092

from Bathinda, Punjab

This is very shame for your company. Today is 01.09.2010. There is no response.

Airtel_dth

AIRTEL DIGITEL — No Signals : Error B001

Hi,

I am a AIRTEL DTH service user for last 8 months and now I have started facing a strange error i.e. B001 (No Signals) recently.

For last 1 week, I am trying to connect to AIRTEL DTH customer care and every time, I either get stuck in long queue or it gets disconnected after being on IVR for almost 20 min.

Fortunate enough, I have been able to log 2 complaints (id: 8200424 & 8237842) but no engineer turned up, though their SLA time mentioned by CC executive was 06:30 pm and 11:00 AM (next day) respectively.
Also my both the complaints got resolved on very next day, they were created, stating that issue has been resolved and AIRTEL people have been so cordial to inform me that sending a sms ( but the best part has been, issue is still as it is and I am unable to use the services for last 1 week).

I really appreciate the professionalism and their nack of quick resolution (Pun intended).

Regards,
One fateful AIRTEL DTH user