Airtel Digital TV — regarding disconnection of consumer [protected]

Address:

Rangareddy, Andhra Pradesh

Hi,
I would like to bring my issue which happened with airtel digital tv. I have requested for disconnection for my airtel digital TV having consumer id [protected] on[protected] through mail. Though agent has collected the equipment from my flat, has not completed refund process till now. And as per online connection seems to be active only. What i got to know is they have sold this connection to some one else (Srinivas Raj) without my permission. And hence they are not processing the refund as it is active. I would like to bring it to your notice so that this can be resolved asap.
Mobile connected to my consumer is also changed. agents and other people involved in this are making use of this and commiting a fraud. I would like to alert airtel people to take action and resolve this.

Regards,
KLNRao