[Resolved]  Airtel Digital TV — reinstallation of digital tv

AIRTEL DIGITAL TV — Re-installation of Digital TV.

Dear Sir,

My customer ID is - [protected]. I have been relocated from Chennai to Mumbai. The de-installlation at Chennai was carried out on 26th Sep'09 and the re-installation was slated to be carried out at Mumbai on 5th Oct'09 for which the service request number was 5577050. In this regard I have made at least 10 calls to the customer care and each time I was given a date and time during which the installation engineer would have reported to my address for carrying out the said installation. The other service requests are 1189658 & 1195088.
Till date the same has not been carried out. May I request the concerned people involved to do the same urgently !

Thanks

Nikhil

Airtel — Re-Installation customer service

my Airtel customer id is [protected]. Recently I have raised a service request for De-installation and Re-installation of DTH on 29th April. Till today i.e 9th May 2010 nothing happened on this. I have made more that 50 calls to customer service on this till now. I don't see any light at the end. Don't they have any service engineers in Hyderabad at all? Or simply they don't care about the customer once they sell the DTH service initially? If there is a genuine problem, they should at least call us and let us know this is the issue. Every time I call the service center I get a assurance that I will get a call or they are going to send it to escalation desk. With in these nine days I got 2 calls back asking if I got a call from service engineer and when I told them 'No' they said 'We will get back', and no progress after that. I seriously think that they need to re look their service model.

Regards,
Mohan
[protected]

Airtel DTH — RE INSTALLATION

Hi,

This is Kishore and My cust ID: [protected].

I have shifted last month from surat to bangalore. and also took the same DTH setup box. Now I asked to Airtel DTH for Re Install in My new location. and they said once recharged the amount engineer will come and re install the setup box. I have recharged the amount and waiting for engineer for last 15 days. Even I am not able to call DTH service it will disconnected automatically.
My balance also reducing without re-installing the DTH service. I have raised 4 tickets to DTH service.
the above four tickets are resolved with sms without calling any body. Please find the below Issue Ref. No:
01. 5766760
02. 5720551
03. 5751589
04. 5737700

Now I understand the Airtel DTH is worst service in DTH provider.
If any possible to return back setup box I am sure I will do it immediately.

Kindly resolve the problem as soon as problem.

Regards,
Kishore
Mobile No:[protected]

Kishroe

Airtel DTH — reinstallation

Customer ID : [protected]

I have opened the Case # 6908999 WITH Airtel customer care yesterday and still there in no resolution to my problem. Right now I am having 5-7 phone number for technicians and they are not at all responding correctly.

One of technician Named Mallikarjun, Mobile # [protected] / [protected] said that he will come tomorrow ie on 14th April but when called on that date he is saying that he will come tomorrow.

The problem is just that the dish cannot be aligned to the correct satellite location. The dish needs to be reinstalled on a higher location and there is wall near the dish which is causing the disk not to move. To tech came in they tried to move the dish but with no success they went back as the did not have the drilling machine.

I am totally fed up of the service and want to move to some other provider.

Shailesh

Shailesh, this is usual for Airtel. I'm having a similar (much worse) experience with Airtel. My complaint regarding the faulty STB is now pending for 2 weeks. Refer to https://www.consumercomplaints.in/my-complaints.htmlairtel-c557427.html for details.

Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal is not interested in hearing consumer complaints.

hi,

My customer ID is [protected] - i relocated from Kadugudi to Marathahalli and wan to refix my DTH connection to new home i launched complaint on 28 aug11 and nothing is happend upto now

This is radiculos im wasting my time and no proper response is been received from Customer care

AIRTEL DIGITAL TV — Reinstallation

I have relocated from Chhattisgarh to Karnataka. I have given a complaint on 27.11.2011 for my Digital TV reinstallation after my relocation . My customer ID is [protected] & my registered mobile no. is [protected] .
I have given the complaint several times in customer care , but they only give me the time . From last 9 days I am having this problem . I have already wasted Rs. 100 for these complaints with talking to the local engineer & technician. They also only give the time but no body till date has visited the site for renstallation .

Daily I am receiving only calls from different office of Airtel & they are conforming the address every time . In last 8 eight days I have told them my address atleat twenty times. I am also getting disturbed with their call.

Please suggest.

I want to lodge a complaint to submit their digital TV & want my money back .

Namaste Mr. Gupta,

This is to inform you that your concern listed on 07 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

Further to our discussion dated 07 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

We would like to inform you that your concern listed 07 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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