Airtel Digital TV — Service issue

 
6 Reviews
 varunagg15
Dear Sir/Mam m using Airtel DTH services bearing Customer ID [protected]. I have logged complaint on 11/05/2012 regarding no signal due to breakage in dish. they told me that i will be charged rs.25 for part and rs.100 as service charge. i agreed but no one visited. after repeated call to customer care person visited on 15/05/2012 and asked me rs.200 (100 for part and 100 for service) n when i asked for bill he refused saying he had no bill book.
Again customer care person assured me a refund of rs.41 n 85 paise for not working of DTH for five days( 8.37*5). but i rcv. just rs.14 n 95 paise. Now i called them 2-3 times but they say diff. thing everytime.
So i request to look for:
*Extra charging that too without bill
*non refunding of full amount.
Thanks
Varun Aggarwal([protected])
Complaint comments  5 Comments     Updated: Share0Tweet0Share0

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Comments

air tel digital tv — SERVICE PART

Dear Sir,

I have purchase airtel difital dish. Two to three times signal problems in dish. Now since last three days i have call three to four times to Airtel difital dish call center for short out my complant. Call centr's person give me three time new complain no. in three days.

Complain no.1. -1299620
Complain no,[protected] Date-28.10.09
Complain no.[protected] Date-29.10.09.

They asked that engineet come moring. after morning asked afternoon, and then upto. 6.0.
In evening they asked your copmplain still open, within 24 hours your complain will solved.

Please do needful.

Vinod
[protected]

AIRTEL DIGITAL TV — Service Issues

Set up box of DTH TV provided by Airtel is not working since last 15 days.
Registered a complaint on 12 Dec'2010.
Contacted to Customer Care[protected] several times for resolution of the problem. They have assured for resolution on 13 Dec'2010 (03:00pm). But till date no one has visited at my residence to resolve the problem.
Complaint service reference no. is 4765802 dated 12 Dec'2010.
I got a number from Customer care to contact their service personnel as [protected]. (Tried this given number for at least 10 times, this person dosen't bother to pick up a phone ven to response).

I am fed up with this service. I want to claim compensation for my time wasted calling on the STD numbers and troubled.
till today i.e. 07 june'12 no resolution to complaints...however i rcv. a call frm ur side for resolution for problem.
i cant understand how u ppl resolve the problems. Nor i m refunded neither rcvd bill. can u explain...!!!
till now no problems resolved

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    Customer satisfaction rating
    27%
    Complaints
    36032
    Pending
    4549
    Resolved
    8452
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel Digital TV - Service issue