[Resolved]  Airtel Digital TV — Mr. Sunil Bharti Mittal R U listening.....Complaint against your service and Customer Support

Address: Tamil Nadu

Dear Sir,

We would like to bring to your kind notice that, we are the customer of Airtel Dish TV network. We are using their service for past 8 Months, Due to satisfactory of channel and clarity, we planned to install another Dish HD TV..

The customer support Engineers came to our premises and install the network on 11th April 2011. After installation they informed us that all the channels will be activated within 1 hour. But we are highly disappointed that only 15 channels are properly telecast out of 142. Immediately we called the customer support, they informed us that they will send support engineers to rectify the fault..


From 11th to 14th April we called your support number numerous times, we received the same reply that they will send the person to our house.. Atlast Mr. Senthil support Engineer came to our house to rectify the issue… He didn’t response to us properly and spoke all third grade language.. He doesn’t have any mannerism that to whom he is speaking.. I am an Asst General Manger In my service I didn’t see such kind of staff..

He informed that due to cable problem the channels are not visible.. With the same cable wire connection only we viewed all the channels before 8 Months. I don’t know how these people find the mistake now.. I asked him from where we can take connection.. Near to our hall bath room is there, he is asking us to take connection from there. I replied him we cannot close the door; he is asking us to open the door and take bath. Is this the proper reply where you give to your customers?

Please take necessary action against support Engineer Mr. Senthil, he has written and given us that he cannot to do this Job and he don’t know how to do this Job. Kindly find the attached copy written their staff.

I am not at all happy with their services, so I request you to refund my deposit and cancel the account… or please rectify the issue.

My Details:
Contact Person: Abdul Rahim

Customer ID No:[protected] & [protected]
Mobile:[protected]/ [protected]
Land Line :[protected]

Regards,
Abdul Rahim