[Resolved]  Airtel Digital TV Upgrade To HD — Upgrade to Airtel Digital HD not done even after 15+ days

Address:

Pune, Maharashtra

Hi,

I have been using Airtel Digital TV connection for past 2 years, while the service was always poor, the recent encounter does put a question
mark on Airtel's ability to provide basic services. I have opted for an upgrade from a standard connection to an HD connection on 26th
April 2012. This upgrade will only require a new HD set-top box and nothing else.

I have submitted a request on its website and very promptly got a call from the service executive. The executive was quick to take the request and asked me to immediately pay over IVR a sum of Rs. 1999 for the upgrade. I did oblige and paid it up. I was promised that the upgrade will be done in 72 hours time at max. It's been 16 days but I have not heard anything from them. Now, since I have paid in advance it has become my responsibility to constantly call up the customer service and ask when it will be upgraded.
Everytime I call I get a responce stating either -

It will be done by today EOD or
An executive from the Installation team will call you in half-an-hour.

Well, neither the installation has happened till date neither anyone from the Installation Team calls up. Everyday I call up the customer
care no. and talk to different people and get the same answer.

By this time I also might be knowing half of the people from Customer Care - Sandeep, Santhosh, Shahrukh, Farooq, Kalyani, Saloni, Sunil and a lot more..
The sms also provides a no. to follow-up - [protected] but nobody ever answers this no.

I have also registered several complaints but to no avail. It only falls on deaf ears. These are the complaint nos. created and still open -
18189371
18272120
18319321
18361028
18368698

Don't know if they believe in any kind of SLA or tracking complaints and closing them.

Now, the basic question, if Airtel can not provide Set top boxes should it not shut it shop? What's the point in taking people's money and harassing them?

My Airtel Customer Id is - [protected]

I hope I will be getting some help from this forum and my grievance will be resolved by someone from Airtel.

Thanks
Kamlesh