[Resolved]  Airtel Digital TV Vertex Group — Neither installation of DTH despite payment being made nor refund

Address:

Salem, Tamil Nadu

Non installation of DTH services by Airtel even after having received the payment 52 days ago.

On advice of the customer care of Airtel, I had purchased a multi Connection of Airtel DTH services, on August 14, 2012. My consumer number is [protected]. Order No:- 2485247,Transaction description :- IPAY/ESHP/BD/17308310/MIDB[protected]_SHE.
I made an online payment of Rs 2380/ via Idbi Net banking as advised by the Airtel Customer Care executive in a mail written to me on August 13, 2012. I was told that the connection would be installed in the next 72 hours, however it is almost 2 months since the payment was made and no action at all has been initiated by Airtel. Despite regular follow ups and constant conversations with customer care executives every day no action has been taken. The attitude of the executives has been frivolous and none of the executives that I have interacted with have been able to resole the problem. I have been assured byall executives that I have spoken to Sheetal[protected],Gajendra[protected],Complaint No.23215556 that my problem would be resolved but this has not happened.

I am really ashamed to say that a company owned by the prestigious Laxmi Mittal is so unprofessional in it approach. Not only this is unprofessional behavior but also is a case of harassment of the customer and violation of customer rights. I have been cheated of my right to quality and prompt services and would like to emphasize that such ignorance by Airtel should not be tolerated and Airtel should be punished by for not delivering as against promised.

I would like to insist that Airtel be penalized for non delivery of services and a lesson needs to be taught for their serious negligence on their part.I would like the problem to be resolved at the earliest.
Applicant :- Rajesh Agarwal
Copy of E-mail I recieved as payment link:-

Dear Sir,
Thank you for showing interest in Airtel Digital TV. As discussed withBajrang please find below link from where you can make the payment.


http://web.shelltransource.com:8089/airtel/payment/index.php?bid=116789











**Shell Transource Ltd.(A Vertex Group Company) is the Prospect Management Center for Airtel DTH PAN India.

***Installation will happen within 24 to 48 Hours after making the payment.
****Direct Helpline: 12148 from Airtel & [protected] from Non Airtel

Important Note :For instant response on installation related inquires or payment Refund pls write to Airtel.[protected]@vertexgroup.co.in for instant resolution.


Rupesh Dutta, Team Leader
Vertex Customer Solutions India Private Limited

www.vertexgroupindia.com

Model No. T-361, 6th Floor, Tower No. 8, ITC Park, CBD Belapur,
Navi Mumbai – 400614, India
E-mail : Rupesh.[protected]@vertexgroup.co.in