Airtel Digitel TV — Registered complaint not being attended | |||
i had lodged a complain for airtel settop box not operational on 02 Nov 12. I was given confirmation by code 25689528 that engineer will visit in 24 hours. After 30 hrs when i again called up for status of complain, i was informed that complain has been upgraded and engineer will come on 04 Nov 12 by 0930, complaint id i got by message25732482. Again when i called at 1000 hrs on 04 Nov 12, i was yet again informed that my complain has been again upgraded and new timing is 1845 on 04 Nov 12. this is very irresponcible and harrasment to the customer. It has wasted my time as well as money for connecting through airtel customer care and when i asked them to connect to senior official, after keeping phone on hold they conveniently disconnected. The company if making any amendment to complain should inform customer by message in time. Was this information helpful? | |||
 4 Comments | |||
Comments
we are complaining about our landline 4630263for last 3 days and internet is also down but nobody is listening .
Reply
AirTel — Complaint not being attended
I am complaining for my land-line [protected] for last 6 days and Internet is also down but nobody is listening. refer to my complaint on 04 Nov 12 regarding Airtel digitel TV. My customer id for digitel tv is [protected]. There is no action being taken on my complaint.
Also the call centre's and its agents response hasbeen very discouraging. I am being given new timings everytime and after that no action is being taken. I even spoke to superiors in call centre but to no avail. Also everytime i call up call centre it waste my time as well as money but there is no action being taken and everytime i need to furnish the entire information again again to agents which is very disgusting. Again today morning i was given complain number 25769856 but no engineer has turned up. The matter needs to be taken up with airtel to resolve at earliest.
the services of Airtel has deteriorated tremendously and is causing major inconvenience to customers
Also the call centre's and its agents response hasbeen very discouraging. I am being given new timings everytime and after that no action is being taken. I even spoke to superiors in call centre but to no avail. Also everytime i call up call centre it waste my time as well as money but there is no action being taken and everytime i need to furnish the entire information again again to agents which is very disgusting. Again today morning i was given complain number 25769856 but no engineer has turned up. The matter needs to be taken up with airtel to resolve at earliest.
the services of Airtel has deteriorated tremendously and is causing major inconvenience to customers
Namaste Mr.Singh,
This is to inform you that your concern listed on 04 Nov 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 04 Nov 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information