[Resolved]  Airtel — Airtel fraudstars

Address:

Dimapur, Nagaland

I would like to bring it to your kind notice that from the month of June 15th, 2010; my mobile prepaid account is being deducted daily by Rs.3.00. It is not possible for me to check my prepaid account balance daily, hence I was unaware of the fact that my prepaid account was getting deducted everyday. I came to know about this problem on 13th July 2010,so I lodged a complaint regarding this matter on 13th July 2010 (Tuesday) at the relationship centre of Dimapur, Nagaland, after enquiring I came to know some service called "WORLD CUP MATCH DAY" has been subscribed in my number for which my account balance was deducted daily. Anyways then I asked the lady in the relationship centre to unsubscribe the service, which she did in front of me & a confirmation arrived that I have been unsubscribed from the service.

But unfortunately due to various flaws in system of AIRTEL my prepaid account balance is deducted everyday till now.

Over & above I would like to site few points which will show you how fraud AIRTEL has become:--

a) I myself didn't activate the service, it got activated automatically; even if I have done it I should have got the confirmation sms regarding the activation which I never received & moreover I never received any updates about "World Cup Matches" at all.

b) When I tried to call the customer care at 121, my call never got connected. It says "PLEASE HOLD ON THE LINE WHILE WE TRANFER YOUR CALL TO THE CUSTOMER CARE EXECUTIVE"; soon after that, the call gets disconnected everytime.

c) When I called the customer care from relationship centre, they told me that I had activated the service myself & it cannot get activated automatically. The reply from their part was unsatisfactory & perhaps rude.

d) When I called the NODAL OFFICER, he didn't take my call importantly; rather he started not picking up the call on Friday (July 16th, 2010). I called him atleast 10 times but he didn't respond to my call.