[Resolved] Airtel — Disaster in Customer Service

Natarajan Ramachandran

from Chennai, Tamil Nadu

Address:

Gurgaon, Haryana

Sorry to report about a disaster in service by Airtel.
We have been using a landline with broadband in Gurgaon since last one year[protected].
When we approached 121 on 22 Jan 2013 for disconnection on 29 Jan 2013, we were told that we will get a call back within 2 hours (Ref No[protected]. No calls so far
When we reported in airtel website, we got acknowledgement LB[protected] dated 22 Jan saying that they will get back within two working days. It is already 5 days & still no reponse.
It is rather unfortunate that such a big player like Airtel cares very little for individual customers.
Overall, it has been a very painful experience for a simple disconnection of service.

Our landline & broadband suddenly out of service since this morning 27 Jan 2013. NO CLUE ON WHAT IS GOING ON. There are no calls, no response & possibly no procedure for disconnection of service. Customers of airtel definitely deserves something better!

Very disappointing and frustrating to interface with Airtel.

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Nov 10, 2016

Complaint marked as Resolved

Verified Support

Jan 30, 2013

Airtel Customer Care's response Namaste Mr.Ramachandran,

We would like to inform you that your concern listed 27 Jan. 2013, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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