[Resolved]  Airtel — Discrepancy in Bill- Multiple MMS

Address:

Nagpur, Maharashtra

Complaint Number[protected]

As per our talks with Mrs.Jyoti, I am sincerely unhappy with the solution. She is offering me discounts for services I have not used.

My complaint is why & how will I send same MMS to each number 11 times, (this is very clear from my itemized bill attached)

It cant be blamed on the handset as I had sent many other SMS before and after this issue with the same settings on My Blackberry 9360 Curve. Why will this SMS get converted to MMS and go 11 times on its own??

Mr.Navaz WCC MO, has sent a very positive email saying that these charges will not be applicable for me. But even written promises by Airtel go fake, and the highly trained staff handles all issues very diplomatically (unaware about the issues).

I am continuously calling on 121, 198, appellate since 11th Nov as soon as I realised the ISSUE being done and yet there is nothing more than Auto-Responses. "Customer is KING" is an old saying when not followed can cause serious troubles.

I will not bear all this dictatorship by Airtel and go to all higher levels and Public Forums with this matter till my complaint is resolved satisfactorily.

Shibabat S.Kanungo
[protected]

3emails received from Airtel :-

****************************************************************
Namaste!
You wrote in on 26 November 2012, regarding the billing discrepancy for your airtel mobile number [protected].

We regret to inform you that we were unsuccessful in our attempts to reach you on [protected] on 27 November 2012 at 06:15 PM, as the number was not contactable.
Further, we would like to inform you that we have already raised a complaint regarding the billing discrepancy with the relevant team. For your reference, the unique service request number is 47278719. Our team will contact you by 29 November 2012 by 04:15 PM, with an update on the same.
We regret the inconvenience caused to you.
We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198(toll free) for any complaint. You can also email at [protected]@in.airtel.com.

If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM; Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send an email to the Appellate Authority at appellate.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.


Yours sincerely Shalu Appellate Office bharti airtel limited

****************************************************************

Namaste Mr. Nikam,
You wrote in on 25 November 2012, regarding the billing discrepncy for your airtel mobile number [protected].

We would like to inform you that to address your current concern, we have raised a complaint regarding balance depletion with the relevant team. For your reference, the unique service request number is 47278719. Our team will contact you by 29 November 2012 with an update on the same.

Customer delight and services have always been the main area of focus for airtel. We appreciate your patience and kind cooperation.
Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 (toll free) for any complaint. You can also email at [protected]@in.airtel.com.

If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal Team will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal Team you may send an email at appellate.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.

Yours sincerely Pulkit Appellate Office bharti airtel limited---

********************************************************************************...⇄

Namaste!

Ref: Email dated[protected], mentioning concern regarding MMS charges for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that, you will not been charged for the same, if you will charge in your forthcoming bill dated[protected] revert back for the charges applicable for the same on your bill.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Navaz WCC MO
Customer Care
Bharti Airtel Limited