Airtel — Dishonest behaviour by Airtel collections department staff

Address:

Bangalore, Karnataka

1. Ms Priya from Collections department called me on 14th May at 12.06 PM from [protected]. She called without going through my previously raised concerns for right compensation amount.

2. Ms Priya in her above mentioned call told a final settlement amount to be Rs. 3000/-. I clarified that I am not happy with such a small compensation as AIRTEL has troubled me for over 4 months. However, I agreed to pay this amount to close this issue for good. Ms Priya clearly confirmed that the case will be closed and a confirmation mail will be sent to me within 30 minutes of making the online payment.

3. Today (on 15th May), I again received a call from Ms Priya at 10.26 AM from [protected]. I mentioned that I will be making the decided payment today and I want the agreed upon confirmation mail within 30 minutes of making the payment. Ms. Priya clearly agreed to this again.

4. I called Ms Priya on [protected] at 4.52 PM on 15th may to walk myself through the payment procedure. I finished the payment of Rs.3000/- and gave her the transaction number. After this I requested for the decided confirmation mail mentioning about the closure of the case BUT SHE SIMPLY REFUSED IT !!!! SHE MENTIONED THAT SHE NEVER COMMITTED ABOUT ANY SUCH MAIL AND MISBEHAVED WITH ME!!!!

This was completely shocking for me as despite showing the intent for making the payment (and finally doing so) I did not receive the compensation amount I asked for. I simply agreed to make the payment as I do not want this daily headache with AIRTEL and I want to close all ties with AIRTEL. Above mentioned communication can be checked in my mobile recordings and I can provide approval to get recordings.