[Resolved]  Airtel DSL Internet Connection — Bill Pending

Hi Airtel,

This is what I sent your nodal officers and Appellate offers but no one responded...

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This letter is in reference to the Airtel Landline number I have which is[protected] which has the account number as 12364660.

One fine day I received the bill for this number for Rs. 5109 /- for the amount o[censored]sage that I did in a month which includes the renal + the downloads, that I made.

I was sooooo confused after this bill as I don’t use the internet too often, rather I hardly use it. Anyways I called in the customer service which obviously I should as a customer. I was told by the customer service representative that there are sure shot chances that I did not download stuff but I left the modem open and due to which the bill raised soo much and showed huge amount of downloads made by me.

I have a concern on this point; when I got this plan activated I was never told that I would need to always make sure that the modem is switched off to get a lower bill or to make sure that the download doesn’t happen automatically and I get a HUGE bill. If this is a case then Airtel should always inform their customers in advance about this Stupid policy, so that they don’t get confused and stay happy with the services.

Now, I got a letter from Airtel after just probably about a few days when the due date for the bill was over, which said that if I don’t pay the bill for Rs. 5109 /- I would need to face xyz scenarios. If I wanted at that time as the son of a lawyer I would have gone ahead and went against Airtel for MISGUIDING me (read the paragraph to see the Misguiding details). But I didn’t do so and called the number mentioned on the letter which is [protected] for a guy names SUDHEER. I called him and he said “sir I understand your concern and you can just pay Rs. 3500 /- and I will post an adjustment of Rs. 1730 /- and the moment you pay that to my executive (who I will be sending to collect the money) I will go ahead and open the outgoing + internet service for the above mentioned number.”

I agreed to the same and paid the money to him on 18th February then probably the same day he called me and said that “Sir I just made a request into the system that please adjust Rs. 1730 /- and that you have paid Rs. 3500 /- but I (Sudheer) just got a note in the system after that, that customer did not pay his bill of a Previous old number he had which is 0120 – 4115413 for Rs. 3094 / -. I simply asked him that how much should I go ahead and pay for this thing now. He said sir you could pay around Rs. 2300 /- and I will open the outgoing for you after settling you old number account. “

I then said that I don’t have money right now but I will pay next month which is March. Sudheer said okay to it (I ALSO HAVE THE RECORDING OF HIM ASKING ME TO PAY JUST RS. 2300/- TO SETTLE THE OLD NUMBER[protected].

Now comes the hardest part the OLD number[protected]:-

I called him today which is March 6, 2009 in the afternoon and I asked him to issue me a letter saying that Airtel did not go ahead and asked me for money since 2007 for the number 0120 – 4115413 neither any collections guy called me, visited my place to ask me money. Then Sudheer (Your responsible guy from Airtel) started telling me that I should have shown responsibility and paid Airtel right away at that time. I told him that I am not sure if I paid or not and neither I am denying that I did not use the number but who would remember if payments made by me or not, 2 years back in the past. Anyways I then said okay leave it, so I should go ahead and pay Rs. 2300 /- to get everything open and to settle the previous number which is 0120 – 4115413. But he simply went ahead and denied making any such offer to me. I then simply hung up the call. I then also said that, Sudheer why don’t you let me pay you the complete bill in small installment. You could just adjust the installment in every bill that I get from Airtel for the other number I still have and I will keep on paying that. He refused for that too…

NOW, is this what you call professionalism is from Airtel. Is that what you guys to your old customers. Why without me being informed the number was disconnected and services were barred, rather why did not somebody called for 2 LOOOONNNG YEARS and asked for money for the old number. Then suddenly after 2 years you guys woke up and simply blocked the other number without even asking me or at least informing me that there is an outstanding due of the old number 0120 – 4115413. Why ?????????? Why did that happen ????

Can somebody who is responsible enough call me from Airtel, somebody who is not from a Stupid collection agency you have outsourced your business to ?

Please let me know what should I do next ????



Regards,

Kartik Walia

[protected]