[Resolved]  Airtel DTH And Broadband — Fooled by Airtel Broadband Franchise Representative

Address:

Bangalore, Karnataka

Concern 1: Airtel Digital Setup box was replaced within 2 months of purchase, the onsite engineer replaced the setup box with a Faulty one(front panel broken) and had assured us that he would replace the setup box with a good one in days to come. We have made calls to Airtel Customer care few times post that and nothing reallly came out of those calls. We had also raised concerns on poor video quality and this concern got lost in the blackhole.


Few weeks back Airtel Remote stopped working , an engineer was dispatched to look at the issue and the engineer found out that the setup box was faulty. The engineer then found our that HDMI port was not SET at all and this was the reason for the poor video quality. He also noticed that HDMI Audio port was not working at all. The initial engineer who came to replace the setup box for the first time had realised that the HDMI Audio was non functional and had simply pushed the issue under the rugs and had setup the Setup box for Normal Video and Audio. THIS MEANS THAT WE DID NOT HAVE THE HDMI VIDEO QUALITY FROM DAY1 we installed the Airtel Setup Box. WHAT WOULD YOU DO TO COMPENSATE THIS LOSS TO US.




CONCERN 2: Airtel Broadband Franchise Representative had promised us that he(Sharan) would get the 999 plan changed to 600(incl service taxes) in the second month. He had however requested me to pay 999(excl ST) for the first month. I understood this FRADULENT activity when i got my BROADBAND BILL for the second time. The bill was still showiung 1111 and the Airtel Broadband Franchise Representative Sharan has was not been picking up calls from me in these few days.
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Thanks & Regards