[Resolved] Airtel DTH HD Installation — New Airtel DTH HD connection | |||
Hi, i am Sripathi, i recently bought Airtel DTH HD connection along with my TV. I called airtel customer care and scheduled for the installation of the box. He said an engineer will come from airtel the very next day around 1 PM ( i was given customer id as [protected]). But the engineer didn't turn up. The next day i called them again, they said that they are extremely sorry about what happened and would schedule the installation the next day but this time he didn't mention the time. Same story, nobody came for installation. the next day i called then again and sang the same story and heard the same story. this continued for the next 2 days. Again today i called them and i asked to cancel all my request and refund the money back. But still they are singing the same story that a person would come tomorrow and do the installation. I do not understand what the hell airtel is doing. they are giving promises simply eventhough they knew that it could not be possible to do the installation on the promised day. Me like customers are trapped with Airtel since they are not having any record of refunding the money if the job is not done on time and there is no way for them to keep the promise. is there any way to address them legally? I would like to lodge a complaint against Airtel on behalf of customers like me. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr. Rakesh Kumar,
i did expect your comments here. I actually wanted to know whether just for giving answer to the customer you comments are being here?
anyway my issue got addressed day before yesterday around 7 PM. Yes, the dish and STB is installed.But the new issue is now most of the channels are not coming continuosly(displays a blank screen in every minute) and entire regional pack is not coming after 12 hrs from installation.
After installation we checked few channels for few seconds and everything was fine. but when we actually tried to see watch channels continuously this problem occurs.
I do not understand the problem and the service from Airtel. I spoke to customer care officer and he said that the issue would be solved before 4.30PM today. so far the issue is not been addressed. i afraid this will become the same case as the installation and if so another 1 week of our entertainment is gone for us.
i am hoping for the best.
regards,
Sripathi
i did expect your comments here. I actually wanted to know whether just for giving answer to the customer you comments are being here?
anyway my issue got addressed day before yesterday around 7 PM. Yes, the dish and STB is installed.But the new issue is now most of the channels are not coming continuosly(displays a blank screen in every minute) and entire regional pack is not coming after 12 hrs from installation.
After installation we checked few channels for few seconds and everything was fine. but when we actually tried to see watch channels continuously this problem occurs.
I do not understand the problem and the service from Airtel. I spoke to customer care officer and he said that the issue would be solved before 4.30PM today. so far the issue is not been addressed. i afraid this will become the same case as the installation and if so another 1 week of our entertainment is gone for us.
i am hoping for the best.
regards,
Sripathi
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The next day i called them again, they said that they are extremely sorry about what happened and would schedule the installation the next day. Same story, nobody came for installation.
i had even mailed to the airtel.in mail id.
the next day i called then again and sang the same story and heard the same story.
this continued till 21/10/2010. Again today i called them and i asked to cancel all my request and refund the money back. But still they are singing the same story that a person would come tomorrow and do the installation.
I HAVE MADE AROUND 180 CALLS TO THE CUSTOMER CARE
I do not understand what the hell airtel is doing. they are giving promises simply and it is the worst experience i have faced in my life
Me like customers are trapped with Airtel since they are not having any record of refunding the money if the job is not done on time and there is no way for them to keep the promise.
is there any way to address them legally? I would like to lodge a complaint against Airtel on behalf of customers like me.