[Resolved] Airtel DTH HD — Dish realignment for HD Channel | |||
Customer ID: [protected] Raised a request on 1st week of April for dish antenna re-alignment. Till date no action has been taken by Airtel. Visited the BG Rd, Bangalore Airtel office and spoke to Airtel reps. The rep assured me that someone would come over to my residence on 24th April morning and get it done. Till now, the issue remains there. I have already complained to Nodal officer and also written to airtel presence but of no use. Nodal officer is big joke. He will always say that it will be resolved in 24 hrs but nothing will be done. Tried calling the Technical Vendor(Communication Networks- Phone: [protected]) but they are worse. Either the phone will be busy or nobody will pick up. Its a BIG SHAME for Airtel that their own vendors don't give a damn to their important business partner. Customer care are of no use as each time they will say it will be resolved in 24 hrs. Getting calls daily from Delhi Airtel office assuring me that it will be resolved in next day. But fact is that Airtel DTH customer service is a big failure. The only option left is to move to different DTH operator. Nirmal Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Thanks Mr Rakesh for looking into the matter. Just also wanted to add to my complaint. On 23rd of April I happen to visit the Bannerghatta Rd Airtel office and personally spoke to one of your representatives there, who in turn had a word with one of your vendors who handles technical issues. The rep assured us that someone would come over to my residence on 24th morning and resolve the issue. I'm writing this on 24th evening and till now, forget about seeing somebody I havent even received a call.
Its a BIG SHAME for Airtel that their own vendors dont give a damn to their business partner & i believe one of their most important business partner. I really m at loss of words. I feel deep pity and extremely sorry for Airtel who have tied up with such partners who are not only paying any interest but are not even bothered about the consequences. Just shows the pitiable condition Airtel is in right now. After this I dont think I've any expectations left from Airtel. When your own people don't care for your image I dont know why m I loosing my sleep over such a trivial issue. Its not as if I dont have a choice around but being a loyal customer of Airtel for last almost 10 years, when I decided to get digital tv installed my obvious choice was Airtel. But now I might just give a miss to Airtel forget about giving a thought to it also. M laughing my head off now at your marketing strategy. Till date I keep receiving smses informing me about the special offer on HD package, what after applying for the package if for a month no action is taken about it. Sheer wastage of finances I must say.
Remember it takes loads of hard work to build a client base but even more hard work and dedication to retain them. Dont ever underestimate the power of your customer. In a service industry what works best is the word of mouth.
Nirmal
Customer ID: [protected]
Its a BIG SHAME for Airtel that their own vendors dont give a damn to their business partner & i believe one of their most important business partner. I really m at loss of words. I feel deep pity and extremely sorry for Airtel who have tied up with such partners who are not only paying any interest but are not even bothered about the consequences. Just shows the pitiable condition Airtel is in right now. After this I dont think I've any expectations left from Airtel. When your own people don't care for your image I dont know why m I loosing my sleep over such a trivial issue. Its not as if I dont have a choice around but being a loyal customer of Airtel for last almost 10 years, when I decided to get digital tv installed my obvious choice was Airtel. But now I might just give a miss to Airtel forget about giving a thought to it also. M laughing my head off now at your marketing strategy. Till date I keep receiving smses informing me about the special offer on HD package, what after applying for the package if for a month no action is taken about it. Sheer wastage of finances I must say.
Remember it takes loads of hard work to build a client base but even more hard work and dedication to retain them. Dont ever underestimate the power of your customer. In a service industry what works best is the word of mouth.
Nirmal
Customer ID: [protected]
My DTH account id is [protected]. My STB stopped working since last saturday. I made a complaint through customer care. Since no one turned up, I repeated the the same exercise four times. Every time the customer care executive assured me that my problem will be resolved within 24 hours, once I even talked to their supervisor, he put me on hold for more than half an hour and he was claiming that he was contacting the bangalore area manger and assured me my issue will be resolved very soon.Today, morning the so called engineer surfaced but he went back saying he doesn't have spares and he will be back within an hour, even after 8 hours he hasn't turned up and when I tried his mob number obviously he was not picking the call. In between I also got a message saying your issue has been resolved and if still not resolved please call[protected]always busy or otherwise no answer!!!). These guys are making a complete mockery of the system. Do this company has some responsible people working for them? Does the upper management aware of all these things? I am really frustrated with Airtel DTH...
Madhuraj
Mob:[protected]
Madhuraj
Mob:[protected]
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Airtel HD DTH — Dish alignment
I raised request for HD channel package. Customer care told me that we need to realign the Dish for the same and technician will be doing it next 24 hours. But its been 3 weeks nothing has happened. I got the technical office number but they are not picking the phone or the number will be busy. Office name is "Communication Network" and there number is [protected].Each time I call the customer care they will tell me that it will be done in 24 hours. I tried calling nodal office also but there no one is picking up the call. This is the worse service from Airtel.
Nirmal
Customer ID: [protected]