Airtel — DTH installation not done after 6 days of making payment online | |||
Hi, I had purchased an Airtel DTH SD Set top box and subscribed to a South Super Value pack plan on 3rd May 2013, through the Airel website and made an online payment of Rs. 1790/- I got a call from the web sales team that payment is received and the installation will be done on the same day. No one turned up till late evening. I waited for another two days and called up the customer care, who informed that for online payments it takes 24-72 hours for installation. Till evening yesterday 7th May , no one called up for scheduling installation. I called the customer care to follow up. After several back to back calls, they said it will be taken forward with back end team. I finally got a call yesterday form the installation team asking when is the convenient time for the installation. I requested them to do the work same day (yesterday) itself. Then I was told the technical person is not available and installation was re-scheduled to today morning 10 o' clock. As expected, no has called till now and the number from which i got the call yesterday is "busy" or my call is forwarded every time i try to reach that person. My customer Id for the DTH: [protected]. Transaction Id for the online payment: 325126. Please help. Thanks & Regards Neeta Kurian Was this information helpful? | |||
 6 Comments | |||
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i have already paid 365+75topup for my customer id [protected] by trans id[protected] but still my all channel r blocked.
Airtel DTH — Installation not being done
Hi,We have shifted our house from Perungalathur to Guduvanchery and have requested for a re installation of the Airtel DTH connection (Customer ID: [protected]). We have called multiple times and each time we get an answer that the installation would be done by today afternoon, and if we call in the afternoon, we get the reply, by 5:30 PM. I really cannot understand your problem and fed up of the hallow promises given through customer care. To top it all once they have even closed the complaint that we lodged stating that the issue has been addressed. Until now no one has contacted us. This is going on for the past four days.
After seeing Airtels response in few of the complaints, I m hoping that some one would address this issue and still have a little bit of faith.
My contact number:[protected]
Regards
Udaya Sankar
Namaste Ms. Kurian,
This is to inform you that your concern listed on 08 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is to inform you that your concern listed on 08 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Ms. Kurian,
We would like to inform you that your concern listed 08 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 08 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel DTH — After payment service is not provided.
Dear Sir,I have rechage my DTH on 6.11.2009 with Rs 550 / and with Rs. 250 on 30.11.2009 But service is not being provided from 6.12. 2009 . Where as your authorised shoap M/S Bharat Electronics assured that DTH service will be provide till 31st Marchh 2009 . Kindly look in to the matter . so that service could be resumed.
Yours fathfulluy
V.K.Verma
Customer ID - [protected]