[Resolved] Airtel - DTH — refund not done for surrendered connection

Kesav_Comp

Address:

Chennai, Tamil Nadu

Hi,

My name is KesavaRao Dasari,surrended a Airtel digital TV SD box on 2nd October 2012;
My customer id is [protected];i was having a balance of Rs1049 in my account at the time of surrender;The CPE recovery happened on 2nd Oct 2012 and the customer care told i would get only my balance amount of 1049 in the form of check and no equipment cost;
till now 50 days over and i have not received my refund amount;I contacted several times the cutomer care for the refund and they were asking the CPE recovery receipt initially and after i sent the receipt they are saying it's under process and will get in 7 to 15 days But so far i have not received anything;i have nearly sent 20 mails and called some 15 times to 12150 for the refund;
Please find the CPE recovery process websheet by the local Airtel distributor who has collected my set top box as an atcchment;
Kindly look into the matter and get my refund done and take necessary action;

KesavaRao Dasari,
Chennai;

Thanks,
Kesav

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Sep 29, 2015

Complaint marked as Resolved

they have transferred the amount to my new HD connection; i was expecting a cheque but nevertheless the problem got resolved

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Comments

swaranbm

from Pune, Maharashtra

Airtel DTH — Refund of Airtel DTH connection

I had applied for an Airtel DTH connection at my flat in Pune.
I was given a Product Id of 8025, and I paid Rs.1440/- online on 06th Sept 2011.
But the installation could not happen because Airtel did not have connectivity at my address.
After that I was told at least on three occasions that I will receive my refund cheque in 2 to 3 days.
Three months have passed by and I still have not received my refund cheque.
There is no response from the email with which I used to communicate.
Kindly help.

Kesav_Comp

hey,
any info before i proceed further?

Vg22

from Belgaum, Karnataka

I have 2 connections on theairtel digitalTV ID [protected], I recharged with a six month pack for both the connections but only one got recharged. I have called customer care 6 times, each time after a long discussion and explanation they say it was a system error now both connection will work. However today one connection has been disconnected. This is frustrating after trying resolve the issue 6 times this is result. Airtel has again proved that they are worst service providers!

pravin kawale

from Bengaluru, Karnataka

Hi,

My name is Pravin Kawale i am fed up of the Airtel digital tv service. most of the time there my airtel App is down while recharging account. today i did the 300 rupees recharge my amount is debitted from my account but recharge not done. and customer care told me it will take 24hrs to update on their account. really very pathetic service from AIRTEL

can anyone tell me how to surrender AIRTEL DTH

regards,
Pravin