Airtel / DTH — Reinstallation not done

asethia

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Dear Sir,

I am existing Customer Number# [protected], it is really frustrating experience with Airtel DTH , after relocating I requested for reinstallation of connection.

Nobody came to my apartment , after making 100 calls to Airtel DTH customer care, they made many commitment every day, but nobody has visited apartment for reinstallation. I feel it is local Dish vendor is not allowing enginners to visit the community for reinstallation.

I have spoken with Mr. Midhun and Mr. Vinod, no positive sign for customer service. The senior customer service person was very happy to hear that I would like to cancel connection, not sure that's how airtel would like to operate.

The reinstallation request details are as following : 25750265.

The cancellation request number is: 25837482

Finally I decided to cancel this connection, but not happy the behavior and service provided by Airtel DTH.

My contact number is : +91-[protected].

Regards,
Arun

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Comments

Catchhari

from Mumbai, Maharashtra

Airtel DTH — Re Installation Not Done

Hi,
We have shifted our house from Choolaimedu -94 to Taramani - 113 and have requested for a re installation of the Airtel DTH connection (Customer ID: [protected]). We have called multiple times and each time we get an answer that the installation would be done by today afternoon, and if we call in the afternoon, we get the reply, by 5:30 PM. I really cannot understand your problem and fed up of the hallow promises given through customer care. To top it all once they have even closed the complaint that we lodged stating that the issue has been addressed. Until now no one has contacted us. This is going on for the past 10 days.

After seeing Airtels response in few of the complaints, I m hoping that some one would address this issue and still have a little bit of faith.

My contact number: [protected]

Regards
Hariharan

Deepak T

from Hyderabad, Telangana

DTH — Reinstallation

AIRTEL

Recently I moved from Bangalore to Hyderabad. Hence, I got my Airtel DTH connection transferred to my new residence. I had logged a request to re-install it to my new residential address. But the company has failed to do that in more than 2 weeks time.
My first complaint was logged on Fri 10062011. It was done both online and call to customer rep. Since then I have made about 12 calls. Every time I speak to an agent they give me a new time and date for the engineer to install the connection. Moreover I had recharged my account and it is getting debited for daily usage, for a service which I am not using.
The company is insensitive towards its customers. Hence I would advise all you guys not to go with AIRTEL DTH connection.